Return on Customer : Creating Maximum Value from Your Scarcest Resource by Don Peppers, Martha Rogers

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Very good To remain competitive, you must figure out how to keep your customers longer, grow them into bigger customers, make them more profitable. Unfortunately, the financial metrics you learned in business school are not easily adapted to account for the.

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Absolutely Brand New & In Stock. 100% 30-Day Money Back. Direct from our warehouse. 5+ million customers served-In business since 1997. Happy Customers is Our #1 Goal. Toll Free Support. 4 to 14 business day Delivery Time by US Post Office.

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Fine hardcover copy with Near-Fine Dust Jacket. Crisp, clean pages. Crackles as if unread. Stated 1st Edition/1st Printing. **As of Dec 7th: Please Choose Expedited Shipping to ensure Christmas Delivery. Standard Shipping May Not arrive in time**

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BRAND NEW

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Brand new item. Over 6 million customers served. Order now. Selling online since 1995. Few left in stock - order soon. Code: R20091207235315H

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Dust Jacket, First Edition

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New York, NY 2005 Hard Cover First Edition As New in As New jacket 8vo-over 7"-9" tall. First Printing. Clean and crisp, never read and in mylar cover.

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New York, New York, U.S.A. 2005 Hard Cover Fine in Fine jacket 8vo-over 7"-9" tall. Signed by Author Near-new condition. SIGNED / AUTOGRAPHED by one of the authors (Martha Rogers) in book front: "Jack-Make it happen for State Farm! Martha Rogers". NO other writing or marks inside book. Price inside dustcover: $24.95. Tight spine, bright pages. 296 pages. NO tears inside book. Synopsis Internationally acclaimed business gurus and best-selling authors Don Peppers and Martha Rogers kicked off the CRM revolution and changed the landscape of business competition with their classic bestseller, The One to One Future. Now, in Return on Customer, they have written an even more revolutionary book, redefining the very concept of what it means to be profitable as a business. Virtually every manager agrees that a company's most vital asset is its customer base the lifetime values of all its current and future customers. Yet when companies track their financial results, they rarely take into account any change in the

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Very Good

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Hardcover Very Good 0385510306 hardcover in very good condition. Pages are clean, binding is tight. Cover has slight shelf wear. Appears gently read. Satisfaction Guaranteed.

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0385510306 Very Nice Copy--SPEEDY SHIPPING/100% Money BACK Guarantee!

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New

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New Book in shrink wrap. Excellent condition!

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