Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers by Ralph F. Smith
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(Hardcover - New Edition)
Details from Seller
- ISBN: 0470047461
- Publisher: Wiley, John & Sons, Incorporated
- Pub. Date: December 2006
- Condition:
Comments from the Seller: Hardcover New PLEASE NOTE: All books are promptly imported from the UK using International Priority Airmail. Delivery is typically 5-10 working days. Please do not select expedited shipping. Heavier and more expensive items have tracking number. Professional and reliable bookseller (est.1987). Praise for Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers "I have seen Ralph implement the strategies discussed in this book first hand with tremendous results. We turned our business around with a ROA improvement of-60% to +40% within 18 months. "-Bernard Winters, Vice President, Sales and MarketingMeadWestvaco Packaging Systems "The link between process and strategy is critical in todays business world. The methods described in this book provide a roadmap for organizations to identify strategically significant processes and leverage their performance. "-J. Walker Rainey, Managing Director, Max Europe Holdings Limited "Ralp...
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Synopsis
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
More Reviews and RecommendationsBiography
RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.
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