Sort by:
1.
Customers by Yvonne Trainer
Paperback
Usually ships within 24 hours
The idea of being a customer or observing customers forms the basis of these poems which range from a child's perspective to descriptions of daily life. More
- Online Price: $5.95Member price: $5.35(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
2.
Raving Fans : A Revolutionary Approach to Customer Service by Ken Blanchard, Sheldon Bowles, Sheldon M. Bowles (With) , Harvey MacKay (Foreword by)
Hardcover
Usually ships within 24 hours
Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a ... More
- List price: $22.95Online Price: $18.36Member price: $16.52(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
3.
The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli
Textbook Hardcover - New Edition
Usually ships within 24 hours
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest The Ritz-Carlton Hotel Company. ... More
- List price: $24.95Online Price: $19.03Member price: $17.12(Save 31%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
4.
Crossing the Chasm : Marketing and Selling Disruptive Products to Mainstream Customers by Geoffrey A. Moore
Paperback - Revised
Usually ships within 24 hours
Here is the bestselling guide that created a new game plan for marketing in high-tech industries. Crossing the Chasm has become the bible for brining cutting-edge products to ... More
- List price: $17.99Online Price: $14.39Member price: $12.95(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
5.
How to Become a Rainmaker : The Rules for Getting and Keeping Customers and Clients by Jeffrey J. Fox
Hardcover - 1 ED
Usually ships within 24 hours
A rainmaker is someone who knows how to sell whatever the product. Jeffrey Fox is a rainmaker who knows sales from the inside out and knows how to talk about it. In his ... More
- List price: $16.99Online Price: $13.59Member price: $12.23(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
6.
The Nordstrom Way to Customer Service Excellence : A Handbook for Implementing Great Service in Your Organization: Includes Training Activities and Resources by Patrick D. McCarthy, Robert Spector
Paperback
Usually ships within 24 hours
In a guide including training activities and resources, Spector (a business writer) and McCarthy (who was a top Nordstrom's salesman for many years) trace this successful ... More
- List price: $24.95Online Price: $19.96Member price: $17.96(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
7.
The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha Kathleen Deming, Vasudha Deming
Paperback
Usually ships within 24 hours
Supervisors and trainers turn your customer service reps into your company's biggest asset! Because they're out there dealing with the public, frontline workers such as ... More
- List price: $24.95Online Price: $19.96Member price: $17.96(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
8.
The Discipline of Market Leaders : Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy, Fred Wiersema
Paperback - Expanded Edition
Usually ships within 24 hours
The authors thesis is deceptively simple: that successful organizations the market leaders excel at delivering one type of value to their chosen customers. The key is focus. ... More
- Online Price: $15.00Member price: $13.50(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
9.
Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer by Carl Sewell, Paul B. Brown
Paperback - Revised and Updated
Usually ships within 24 hours
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas ... More
- List price: $14.95Online Price: $11.96Member price: $10.76(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
10.
How to Design a Great Customer Experience by Fred Wiersema
eBook Learn more
Available for DownloadLearn More
Business strategist and New York Times bestselling author Fred Wiersema presents his latest insights and advice on achieving customer intimacy in a series of new, practical, ... More
11.
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know by Jeffrey Gitomer
Textbook Hardcover - New Edition
Usually ships within 24 hours
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers. More
- List price: $30.00Online Price: $22.00Member price: $19.80(Save 34%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
12.
I Love You More Than My Dog : Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad by Jeanne Bliss
Hardcover
Usually ships within 24 hours
""believe in this book!"-from the Foreword by Colleen Barrett, president emeritus, Southwest Airlines What makes the difference between having customers who like you and ... More
- List price: $22.95Online Price: $18.36Member price: $16.52(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
13.
What the Customer Wants You to Know : How Everybody Needs to Think Differently about Sales by Ram Charan
Hardcover
Usually ships within 24 hours
Ram Charan, who has gained fame for clarifying and simplifying difficult business problems and who is the bestselling author of What the CEO Wants You to Know, teaches you how ... More
- List price: $21.95Online Price: $17.56Member price: $15.80(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
14.
Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri, Micah Solomon, Horst Schulze (Foreword by)
Hardcover
Available for Pre-Order
This item will be available on April 14.
Note: Save on Pre-Orders: We've added an extra 5% discount to thousands of pre-order titles online. Order today and take advantage of the savings! See Details
- List price: $21.95Online Price: $16.46Member price: $14.81(Save 32%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
15.
Permission Marketing : Turning Strangers into Friends and Friends into Customers by Seth Godin, Don Peppers (Adapted by) , Don Peppers (Foreword by)
Hardcover
Usually ships within 24 hours
Seth Godin, vice president of direct marketing at Yahoo!, argues that advertising is no longer the most effective way to reach and retain customers. His advice? "Permission ... More
- List price: $25.00Online Price: $20.00Member price: $18.00(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
16.
Thank God It's Monday! : How to Create a Workplace You and Your Customers Love by Roxanne Emmerich
Hardcover
Usually ships within 24 hours
Today’s #1 Secret of Profitability and Performance “Thank God Roxanne is willing to share her special mix of motivation and proven methods to supercharge your ... More
- List price: $19.99Online Price: $15.99Member price: $14.39(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
17.
Complaint is a Gift : Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow, Claus Moller, Tony Hsieh (Foreword by)
Paperback - 2nd Revised, Expanded ed.
Usually ships within 24 hours
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. ... More
- List price: $20.95Online Price: $16.76Member price: $15.08(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
18.
Perfect Phrases for Customer Service : Hundreds of Tools, Techniques, and Scripts for Handling Any Situation by Robert Bacal
Paperback
Usually ships within 24 hours
HOW TO SAY THE RIGHT THING AT THE RIGHT TIME Every manager and employee has heard the phrase "The customer is always right." But let's face it. Sometimes the customer is ... More
- Online Price: $9.95Member price: $8.95(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
19.
Human Sigma : Managing the Employee - Customer Encounter by John H. Fleming, Jim Asplund
Hardcover
Usually ships within 24 hours
The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. In the face of widespread ... More
- List price: $25.95Online Price: $20.76Member price: $18.68(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
20.
Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell
Hardcover - First
Usually ships within 24 hours
UG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their ... More
- List price: $19.95Online Price: $15.96Member price: $14.36(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
21.
Call Center Management on Fast Forward : Succeeding in Today's Dynamic Customer Contact Environment by Brad Cleveland
Paperback
Usually available in 1-2 weeks
- List price: $39.95Online Price: $31.96Member price: $28.76(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
22.
Stop Acting Like a Seller and Start Thinking Like a Buyer : Improve Sales Effectiveness by Helping Customers Buy by Jerry Acuff, Wally Wood (With)
Hardcover
Usually ships within 24 hours
Praise for stop acting like a seller and Start Thinking Like a Buyer " Stop Acting Like a Seller and Start Thinking Like a Buyer is a book that teaches you emphatically that ' ... More
- List price: $24.95Online Price: $19.96Member price: $17.96(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
23.
Customer Service Training 101 : Quick and Easy Techniques That Get Great Results by Renee Evenson
Paperback
Usually ships within 24 hours
Evenson, a customer service management professional, provides step-by-step lessons and worksheets that can be adapted for any business and for learners of any experience level. ... More
- List price: $21.95Online Price: $17.56Member price: $15.80(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
24.
Unleashing Excellence : The Complete Guide to Ultimate Customer Service by Dennis Snow
Hardcover - Updated
Usually ships within 24 hours
A step-by-step guide to designing and implementing an amazing customer service culture In today’s competitive business environment, keeping customers happy is the key ... More
- List price: $24.95Online Price: $19.96Member price: $17.96(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
25.
Chief Customer Officer : Getting Past Lip Service to Passionate Action by Jeanne Bliss
Hardcover
Usually ships within 24 hours
Drawing on her first-hand experience at top companies as diverse as Lands End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering ... More
- List price: $27.95Online Price: $22.36Member price: $20.12(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
26.
Secret Service : Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius
Paperback
Usually ships within 24 hours
An award-winning salon owner and expert marketer passes along the concepts and practices that create loyal repeat customers in any business including having superb "front line" ... More
- List price: $17.95Online Price: $14.36Member price: $12.92(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
27.
Whats the Secret To Being a World-Class Customer Service Company by John R. DiJulius
Hardcover
Usually ships within 24 hours
What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, ... More
- List price: $27.95Online Price: $22.36Member price: $20.12(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
28.
Secrets of Social Media Marketing : How to Use Online Conversations and Customer Communities to Turbo-Charge Your Business! by Paul Gillin
Paperback
Usually ships within 24 hours
Secrets of Social Media Marketing is a handbook for marketers and business owners to use in deciding how to employ the new social media for online marketing. Social media has ... More
- List price: $15.95Online Price: $12.76Member price: $11.48(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
29.
Creating Competitive Advantage : Give Customers a Reason to Choose You Over Your Competitors by Jaynie L. Smith, William Flanagan (With)
Hardcover
Usually ships within 24 hours
Why should I do business with you and not your competitor? Whether you are a retailer, manufacturer, distributor, or service provider if you cannot answer this question, you ... More
- List price: $19.95Online Price: $15.96Member price: $14.36(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
30.
The Mind of the Customer : How the World's Leading Sales Forces Accelerate Their Customers' Success by Richard Hodge, Lou Schachter
Hardcover
Usually ships within 24 hours
Be passionate about the customer s business results. Know their competitors, problems, issues, and needs. Foresee future needs. Keep commitments. Follow up ruthlessly. Be a ... More
- List price: $29.95Online Price: $23.96Member price: $21.56(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
31.
Care Packages for Your Customers by Barbara A. Glanz
Paperback - Bargain
Usually ships within 24 hours
Note: This is a bargain book and quantities are limited. Bargain books are new but may have slight markings from the publisher and/or stickers showing their discounted price. More about bargain books
Are you building enough customer loyalty in your organization? Care Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, ... More
- List price: $18.95Online Price: $6.98Member price: $6.28(Save 66%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
32.
The Ultimate Question : Driving Good Profits and True Growth by Fred Reichheld
Hardcover
Usually ships within 24 hours
One Question Can Determine Your Business’s Future. Do You Know the Answer? CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their ... More
- List price: $29.95Online Price: $23.96Member price: $21.56(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
33.
Innovator's Dilemma : The Revolutionary Book That will Change the Way You Do Business by Clayton M. Christensen
Paperback - Reprint
Usually ships within 24 hours
In this revolutionary bestseller, Harvard professor Clayton M. Christensen says outstanding companies can do everything right and still lose their market leadership or worse, ... More
- List price: $17.99Online Price: $14.39Member price: $12.95(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
34.
Customer Service For Dummies by Karen Leland, Keith Bailey
Paperback - REV
Usually ships within 24 hours
Customer Service For Dummies , Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in- ... More
- List price: $21.99Online Price: $17.59Member price: $15.83(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
35.
Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life by T. scott Gross
Textbook Paperback - New Edition
Usually ships within 24 hours
In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively ... More
- Online Price: $18.95Member price: $17.05(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
36.
Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer by Carl Sewell, Paul B. Brown
eBook Learn more
Available for DownloadLearn More
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas ... More
Start reading today! Learn More
37.
Crossing the Chasm : Marketing and Selling High-Tech Products to Mainstream Customers by Geoffrey A. Moore
eBook Learn more
Available for DownloadLearn More
Here is the bestselling guide that created a new game plan for marketing in high-tech industries. Crossing the Chasm has become the bible for brining cutting-edge products to ... More
Start reading today! Learn More
38.
Exceeding Customer Expectations : What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers by Kirk Kazanjian, Andrew C. Taylor (Foreword by)
Hardcover
Usually ships within 24 hours
What s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nationnation s #1 car rental company, ... More
- List price: $24.95Online Price: $19.96Member price: $17.96(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
39.
Flip the Funnel : How to Use Existing Customers to Gain New Ones by Joseph Jaffe
Hardcover
Usually ships within 24 hours
Why customer retention is the new acquisition If there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any ... More
- List price: $29.95Online Price: $23.96Member price: $21.56(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
40.
Little Red Book of Selling : The 12.5 Principles of Sales Greatness: How to Make Sales Forever by Jeffrey Gitomer
Hardcover
Usually ships within 24 hours
Salespeople hate to read. That's why Little Red Book of Selling is short, sweet, and to the point. It's packed with answers that people are searching for in order to help ... More
- List price: $19.95Online Price: $15.96Member price: $14.36(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
41.
Be Our Guest : Perfecting The Art of Customer Service by Ted Kinni, Michael D. Eisner, Michael D. Eisner (Foreword by)
Paperback - Reprint
Usually ships within 24 hours
. More
- List price: $10.95Online Price: $8.76Member price: $7.88(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
42.
Jeffrey Gitomer's Little Teal Book of Trust : How to Earn It, Grow It, and Keep It to Become a Trusted Advisor in Sales, Business, & Life (Jeffrey Gitomer's Little Books Series) by Jeffery Gitomer
Hardcover
Usually ships within 24 hours
Trust is a combination of the value that others perceive in you, and their willingness to harmonize with and accept your advice to help them succeed. It's people seeking and ... More
- List price: $19.99Online Price: $15.99Member price: $14.39(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
43.
Let's Get Real or Let's Not Play : Transforming the Buyer/Seller Relationship by Mahan Khalsa, Randy Illig, Stephen R. Covey (Introduction)
Hardcover
Usually ships within 2-3 days
The new way to transform a sales culture with clarity, authenticity, and emotional intelligence . Too often, the sales process is all about fear. Customers are afraid that ... More
- List price: $26.95Online Price: $21.56Member price: $19.40(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
44.
Thank God It's Monday! : How to Create a Workplace You and Your Customers Love by Roxanne Emmerich
eBook Learn more
Available for DownloadLearn More
Today’s #1 Secret of Profitability and Performance “Thank God Roxanne is willing to share her special mix of motivation and proven methods to supercharge your ... More
45.
The New Rules of Marketing and PR : How to Use News Releases, Blogs, Podcasting, Viral Marketing and Online Media to Reach Buyers Directly by David Meerman Scott
Paperback
Usually ships within 24 hours
Totally updated with a new introduction and fresh insights on social media The Internet and social media have transformed the way companies communicate with consumers. The ... More
- List price: $16.95Online Price: $13.56Member price: $12.20(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
46.
Where Are the Customers' Yachts? : Or a Good Hard Look at Wall Street by Fred Schwed Jr., Peter Arno (Illustrator) , Jason Zweig (Introduction)
Paperback
Usually ships within 24 hours
"Once I picked it up I did not put it down until I finished. . . . What Schwed has done is capture fully-in deceptively clean language-the lunacy at the heart of the ... More
- List price: $19.95Online Price: $15.96Member price: $14.36(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
47.
The New Successful Large Account Management : Maintaining and Growing Your Most Important Assets -- Your Customers by Robert B. Miller, Tad Tuleja, Stephen E. Heiman, Tad Tuleja (With) , Patrick Thomas (Foreword by)
Paperback - Revised
Usually ships within 24 hours
For the Accounts You Can't Afford to Lose The Strategies that Will Keep Your Customers Coming Back Whether your company has $50,000 or $5 million in sales, chances are that ... More
- List price: $15.99Online Price: $12.79Member price: $11.51(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
48.
Salesforce.com For Dummies by Tom Wong
Paperback
Usually available in 1-2 weeks
Get up to speed on managing sales, marketing, and customer information Prospect with salesforce.com, manage sales teams, and improve sales productivity Let CRM expert Tom Wong ... More
- List price: $24.99Online Price: $19.99Member price: $17.99(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
49.
Management Lessons from Mayo Clinic : Inside One of the World's Most Admired Service Organizations by Leonard Berry, Kent Seltman
Hardcover
Usually ships within 24 hours
Prescriptions for Service Success Quite possibly the most important management book to appear in more than a decade essential reading for the leaders of any type of ... More
- List price: $27.95Online Price: $22.36Member price: $20.12(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
50.
Customer Mania! : It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard, Jim Ballard, Fred Finch, Jim Ballard, Fred Finch
Hardcover
Usually ships within 24 hours
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts ... More
- List price: $19.95Online Price: $18.95Member price: $17.05(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
51.
Treat Me Like a Customer : Using Lessons from Work to Succeed in Life by Louis Upkins
eBook Learn more
Available for DownloadLearn More
Do you feel as though you’re doing everything right to provide for your family but sense a growing distance between you and those you love the most? According to ... More
Start reading today! Learn More
52.
Beyond Selling Value : A Proven Process to Avoid the Vendor Trap by Mark Shonka, Dan Kosch
Textbook Paperback - New Edition
Usually ships within 24 hours
Presents an approach to acquiring new customers that focuses on selling the overall value of a company's product rather than just negotiating price. The authors describe ... More
- List price: $18.95Online Price: $14.32Member price: $12.88(Save 32%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
53.
Stop Telling, Start Selling : How to Use Customer-Focused Dialogue to Close Sales by Linda Richardson, Linda Richardson
Paperback - REVISED
Usually ships within 24 hours
In just a few short years since its publication, Stop Telling, Start Selling has become a leading textbook for sales training, used by more than 150 of the world's leading ... More
- List price: $18.95Online Price: $15.16Member price: $13.64(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
54.
Web Analytics 2.0 : The Art of Online Accountability and Science of Customer Centricity by Avinash Kaushik
Paperback
Usually ships within 24 hours
Analytics is vitally important, and no one explains it more elegantly, more simply, or more powerfully than Avinash Kaushik. Consider buying up all the copies of this book ... More
- List price: $39.99Online Price: $31.99Member price: $28.79(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
55.
Chocolates on the Pillow Aren't Enough : Reinventing the Customer Experience by Jonathan M. Tisch, Karl Weber (With)
Paperback
Usually ships within 24 hours
Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless ... More
- List price: $14.95Online Price: $14.20Member price: $12.78(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
56.
Little Gold Book of Yes! Attitude : How to Find, Build and Keep a Yes! Attitude for a Lifetime of Success by Jeffrey Gitomer
Hardcover
Usually available in 1-2 weeks
Every business winner has one thing in common a YES! Attitude that s powerful enough to help them achieve the impossible! When you ve got a YES! Attitude, you assume ... More
- List price: $19.99Online Price: $15.99Member price: $14.39(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
57.
Delivering Knock Your Socks off Service by Inc. Performance Research Associates, John Bush (Illustrator)
Paperback - REV
Usually ships within 24 hours
Today’s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this ... More
- List price: $18.95Online Price: $15.16Member price: $13.64(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
58.
The Experience Economy : Work is Theatre & Every Business a Stage by B. Joseph Pine, James H. Gilmore
Hardcover
Usually ships within 24 hours
Pine and Gilmore posit that every business, whether on the Web or on Main Street, USA, must treat their operation as a stage for engaging customers like audience members. Like ... More
- List price: $29.95Online Price: $23.96Member price: $21.56(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
59.
How to Win Customers and Keep Them for Life by Michael LeBoeuf
Paperback - REVISED
Usually ships within 24 hours
The "classic" business book from the author of Working Smart... Revised and updated for the Digital Age! Michael LeBoeuf, one of the nation's foremost business consultants, ... More
- List price: $15.00Online Price: $14.25Member price: $12.82(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
60.
Customer Service Skills for Success by Robert W Lucas
Textbook Paperback - New Edition
Usually ships within 24 hours
Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, ... More
- Online Price: $73.75Member price: $66.37(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
61.
The Customer Is Not Always Right : Hilarious and Horrific Tales of Customers Gone Wrong by A. J. Adams
Paperback
Usually ships within 24 hours
Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can ... More
- List price: $12.99Online Price: $10.39Member price: $9.35(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
62.
Behind the Cloud : The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company and Revolutionized an Industry by Marc Benioff, Carlye Adler
Hardcover
Usually ships within 24 hours
How did salesforce.com grow from a start-up in a rented apartment into the world's fastest growing software company in less than a decade? For the first time, Marc Benioff, ... More
- List price: $27.95Online Price: $22.36Member price: $20.12(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
63.
Attracting Perfect Customers : The Power of Strategic Synchronicity by Stacey Hall, Jan Brogniez
Paperback - 1 ED
Usually ships within 24 hours
Promoting "static synchronicity", this book introduces a revolutionary sales and marketing model where "like attracts like". More
- List price: $22.95Online Price: $21.80Member price: $19.62(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
64.
The Connectors : How the World's Most Successful Businesspeople Build Relationships and Win Clients for Life by Maribeth Kuzmeski
Hardcover
Usually ships within 24 hours
Learn the relationship-building secrets that lead to lifelong clients, repeat customers, and endless referrals In today's commoditized marketplace, no matter what product or ... More
- List price: $22.95Online Price: $18.36Member price: $16.52(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
65.
Building Customer-Based Project Organizations by Jeffrey K. Pinto, Pinto, Pekka Rouhiainen
Hardcover
Usually ships within 24 hours
ow do winning organizations such as General Electric, Ericsson, and Nokia use project management to reduce time to market, trim inventory and supplier costs, and minimize ... More
- List price: $100.00Online Price: $40.00Member price: $36.00(Save 64%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
66.
Raving Fans : A Revolutionary Approach to Customer Service by Ken Blanchard, Kenneth Blanchard, Sheldon Bowles
Other Format - Abridged, 2 CDs, 90 min.
Usually ships within 24 hours
Told in the parable style of The One Minute Manager , RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer ... More