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Customers by Yvonne Trainer
Paperback
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The idea of being a customer or observing customers forms the basis of these poems which range from a child's perspective to descriptions of daily life. More
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Raving Fans : A Revolutionary Approach to Customer Service by Ken Blanchard, Sheldon Bowles, Sheldon M. Bowles (With) , Harvey MacKay (Foreword by)
Hardcover
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Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a ... More
- List price: $22.95Online price: $18.36Member price: $16.52(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
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The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli
Textbook Hardcover - New Edition
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Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest The Ritz-Carlton Hotel Company. ... More
- List price: $24.95Online price: $14.01Member price: $12.61(Save 49%)Limited Time Offer! Everyone receives the Member Price on books.
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How to Become a Rainmaker : The Rules for Getting and Keeping Customers and Clients by Jeffrey J. Fox
Hardcover - 1 ED
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A rainmaker is someone who knows how to sell whatever the product. Jeffrey Fox is a rainmaker who knows sales from the inside out and knows how to talk about it. In his ... More
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Crossing the Chasm : Marketing and Selling Disruptive Products to Mainstream Customers by Geoffrey A. Moore
Paperback - Revised
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Here is the bestselling guide that created a new game plan for marketing in high-tech industries. Crossing the Chasm has become the bible for brining cutting-edge products to ... More
- List price: $17.99Online price: $14.39Member price: $12.95(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
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The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha Kathleen Deming, Vasudha Deming
Paperback
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Supervisors and trainers turn your customer service reps into your company's biggest asset! Because they're out there dealing with the public, frontline workers such as ... More
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Thank God It's Monday! : How to Create a Workplace You and Your Customers Love by Roxanne Emmerich
Hardcover
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Today’s #1 Secret of Profitability and Performance “Thank God Roxanne is willing to share her special mix of motivation and proven methods to supercharge your ... More
eBook- List price: $19.99Online price: $15.99Member price: $14.39(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
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The Nordstrom Way to Customer Service Excellence : A Handbook for Implementing Great Service in Your Organization: Includes Training Activities and Resources by Patrick D. McCarthy, Robert Spector
Paperback
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In a guide including training activities and resources, Spector (a business writer) and McCarthy (who was a top Nordstrom's salesman for many years) trace this successful ... More
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9.
Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer by Carl Sewell, Paul B. Brown
Paperback - Revised and Updated
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In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas ... More
- List price: $14.95Online price: $11.96Member price: $10.76(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
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The Discipline of Market Leaders : Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy, Fred Wiersema
Paperback - Expanded Edition
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The authors thesis is deceptively simple: that successful organizations the market leaders excel at delivering one type of value to their chosen customers. The key is focus. ... More
- Online price: $15.00Member price: $13.50(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
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