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The Value Profit Chain : How to Manage Employees Like Customers and Customers Like Employees by James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser
Hardcover
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James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any ... More
- List price: $35.00Online price: $33.25Member price: $29.92(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
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2.
The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, Joe Wheeler
Hardcover - New Edition
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Organizations worldwide have used a groundbreaking tool the service-profit chain to improve business performance. In The Ownership Quotient, the authors reveal the next level ... More
- List price: $35.00Online price: $33.25Member price: $29.92(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
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3.
The Service Profit Chain : How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James L. Heskett, Earl W. Sasser, James L. Herskett
Hardcover
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Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, ... More
- List price: $32.50Online price: $30.87Member price: $27.78(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
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4.
Service Breakthroughs by James L. Heskett
Paperback
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What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers,firms that changed the rules of the game in their respective industries by ... More
- Online price: $21.95Member price: $19.75(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
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5.
OSS Commando : Final Option by Charles Sasser
Mass Market Paperback
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As American involvement in WW II grew imminent, President Roosevelt authorized the establishment of the Office of Strategic Services (OSS), the predecessor of both the CIA ... More
- Online price: $7.99Member price: $7.19(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
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6.
OSS Commando : Final Option by Charles Sasser
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As American involvement in WW II grew imminent, President Roosevelt authorized the establishment of the Office of Strategic Services (OSS), the predecessor of both the CIA ... More
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7.
OSS Commando : Hitler's A-Bomb by Charles Sasser
Mass Market Paperback
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World War Two rages on. In the conflict's darkest days, both the U.S. and Germany scramble to achieve nuclear capabilities. And if Hitler's scientists hand him the atomic ... More
- Online price: $7.99Member price: $7.19(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
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8.
OSS Commando : Hitler's A-Bomb by Charles Sasser
eBook Learn more
Available for DownloadLearn More
World War Two rages on. In the conflict's darkest days, both the U.S. and Germany scramble to achieve nuclear capabilities. And if Hitler's scientists hand him the atomic ... More
Start reading today! Learn More
9.
Senator Albert Gore, Sr. : Tennessee Maverick by Kyle Longley, Albert Gore, Albert Gore (Foreword by)
Hardcover
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Best remembered as the father of Vice President Al Gore, Albert Gore, Sr., worked tirelessly in politics himself, a Democratic congressman and senator from 1939 to 1971 and a ... More
- Online price: $39.95Member price: $31.96(Save 20%)Limited Time Offer! Everyone receives the Member Price on books.
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10.
The Service Management Course : Cases and Readings by W. Earl Sasser, James L. Heskett, Christopher W. Hart, James L. Heskett, Christopher W.L. Hart
Textbook Hardcover
In this companion volume to Service Breakthroughs, Sasser, Hart, and Heskett present 36 in-depth case studies and ten readings which focus on "breakthrough" service providers-- ... More
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