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Raving Fans : A Revolutionary Approach to Customer Service by Ken Blanchard, Sheldon Bowles, Sheldon M. Bowles (With) , Harvey MacKay (Foreword by)
Hardcover
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Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a ... More
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The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli
Textbook Hardcover - New Edition
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Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest The Ritz-Carlton Hotel Company. ... More
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Innovator's Dilemma : The Revolutionary Book That will Change the Way You Do Business by Clayton M. Christensen
Paperback - Reprint
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In this revolutionary bestseller, Harvard professor Clayton M. Christensen says outstanding companies can do everything right and still lose their market leadership or worse, ... More
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The Discipline of Market Leaders : Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy, Fred Wiersema
Paperback - Expanded Edition
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The authors thesis is deceptively simple: that successful organizations the market leaders excel at delivering one type of value to their chosen customers. The key is focus. ... More
- Online price: $15.00Member price: $13.50(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
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5.
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know by Jeffrey Gitomer
Textbook Hardcover - New Edition
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Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers. More
- List price: $30.00Online price: $28.33Member price: $25.50(Save 15%)Limited Time Offer! Everyone receives the Member Price on books.
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6.
The Experience Economy : Work is Theatre & Every Business a Stage by B. Joseph Pine, James H. Gilmore
Hardcover
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Pine and Gilmore posit that every business, whether on the Web or on Main Street, USA, must treat their operation as a stage for engaging customers like audience members. Like ... More
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Delivering Knock Your Socks off Service by Inc. Performance Research Associates, John Bush (Illustrator)
Paperback - REV
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Today’s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this ... More
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Tuned In : Uncover the Extraordinary Opportunities That Lead to Business Breakthroughs by Craig Stull, David Meerman Scott, Phil Myers
Hardcover
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Tuned In argues that the key to business success lies in understanding and connecting with what consumers and markets want most. Being tuned in to the needs of buyers, ... More
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9.
Customer Service Training 101 : Quick and Easy Techniques That Get Great Results by Renee Evenson
Paperback
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Evenson, a customer service management professional, provides step-by-step lessons and worksheets that can be adapted for any business and for learners of any experience level. ... More
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The Innovator's Dilemma : When New Technologies Cause Great Firms to Fail by Clayton M. Christensen
Hardcover
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In his cut-to-the-core wake-up call to all businesspeople, Christensen proves that even the greatest companies can be destroyed by new technologies. According to a recent ... More
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