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The Ultimate Question : Driving Good Profits and True Growth by Fred Reichheld
Hardcover
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One Question Can Determine Your Business’s Future. Do You Know the Answer? CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their ... More
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2.
Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell
Hardcover - First
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UG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their ... More
- List price: $19.95Online price: $15.96Member price: $14.36(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know by Jeffrey Gitomer
Textbook Hardcover - New Edition
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Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers. More
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Answering the Ultimate Question : How Net Promoter Can Transform Your Business by Laura L. Brooks, Richard Owen
Hardcover
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Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the ... More
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5.
Secret Service : Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius
Paperback
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An award-winning salon owner and expert marketer passes along the concepts and practices that create loyal repeat customers in any business including having superb "front line" ... More
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The Cost of Bad Behavior : How Incivility Is Damaging Your Business and What to Do about It by Christine Pearson, Christine Porath
Hardcover
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Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise ... More
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God Is a Salesman : Learn from the Master by Mark Stevens, Author (Read by)
Compact Disc - Bargain
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Note: This is a bargain book and quantities are limited. Bargain books are new but may have slight markings from the publisher and/or stickers showing their discounted price. More about bargain books
Laced with anecdotes based on the experiences of the author and the many others he has known, loved, mentored, coached, and partnered with, GOD IS A SALESMAN shows us how to ... More
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Building Profit Through Building People : Making Your Workforce the Strongest Link in the Value-Profit Chain by Ken Carrig, Patrick Wright, Patrick M. Wright, Patrick M. Wright
Paperback
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This instructive field book will guide human resource professionals and company management in their use of the profit value chain to build profitability through good ... More
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9.
How to Design a Great Customer Experience by Fred Wiersema
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Business strategist and New York Times bestselling author Fred Wiersema presents his latest insights and advice on achieving customer intimacy in a series of new, practical, ... More
10.
Zingerman's Guide to Giving Great Service by Ari Weinzweig
Hardcover
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Do you really need another book on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a ... More
- List price: $16.95Online price: $13.56Member price: $12.20(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
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