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Shocked, Appalled, and Dismayed : How To Write Letters of Complaint That Get Results by Ellen Phillips
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Writing a letter can sometimes be the best way to right the wrongs of companies. But how can you make your letter stand out from the crowd without completely annoying the ... More
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2.
Two Sides to Every Coin...The Customer Isn't Always Right! by Naomi Black
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AN INSIDE STORY of CUSTOMER SERVICE "Two Sides To Every Coin" is an intimate, inside look into what retail personnel must face every day when dealing with consumers. Funny and ... More
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3.
101+ Complaint Letters That Get Results by Janet Rubel, Rubel
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Write the most effective letters to get the results you want. More
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Calming Upset Customers : Staying Effective During Unpleasant Situations (Fifty Minute Book Series) by Rebecca L. Morgan, Debbie Woodbury (Editor) , Genevieve Del Rosario (Editor) , Luann Rouff (Editor) , Ralph Mapson (Illustrator)
Textbook Paperback - New Edition
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Provides a series of proven techniques which teach the reader how to deal with upset customers. More
- Online price: $13.95Member price: $12.55(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
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5.
Complaint Management : The Heart of CRM by Bernd Stauss, Wolfgang Seidel, Wolfgang Seidel (With)
Textbook Hardcover - New Edition
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Stauss (services management, Ingolstadt School of Management) and Seidel, a consultant in complaint management, outline a process for receiving and handling complaints more ... More
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6.
Consumer Boycotts : Effecting Change Through the Marketplace and Media by Monroe Friedman
Textbook Paperback
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Despite the increasing occurrence of consumer boycotts, little has been written about this form of social and economic protest. This timely volume fills the knowledge gap by ... More
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Effective Consumer Complaining : Win - Don't Whine by Ola Kaufman
Hardcover
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8.
Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers by Kristin Anderson, Ron Zemke, Ron Zemke
Paperback
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In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer ... More
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9.
Loyal for Life by John Tschohl
Paperback - 1ST
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Loyal for Life- is an easy to read how to take unhappy customers from hell to heaven in 60 seconds or less.Loyal for Life will stretch the reader’s concept of service recovery, ... More
- Online price: $14.95Member price: $13.45(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
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10.
You Don't Need a Lawyer (To Write Complaint Letters That Work) by James Kramon
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Don t sue. Write. In a world where it s every consumer for himself, this guide to successful self-advocacy shows how to make a letter your own court of law. And how to avoid ... More
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