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1.
Your Call Is (Not That) Important to Us : Customer Service and What It Reveals About Our World and Our Lives by Emily Yellin
Hardcover
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Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go ... More
eBook- List price: $26.00Online price: $20.80Member price: $18.72(Save 28%)Limited Time Offer! Everyone receives the Member Price on books.
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2.
The Ultimate Question by Fred Reichheld, Fred Reichheld (Read by)
Compact Disc - Abridged, 5 CDs, 4 hrs. 30 min.
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One Question Can Determine Your Business’s Future. Do You Know the Answer? CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their ... More
- List price: $29.95Online price: $28.45Member price: $25.60(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
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3.
Real People, Real Crises : An Inside Look at Corporate Crisis Communications by Steve Wilson, Luke Feck
Paperback - New Edition
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Real People, Real Crises takes readers behind the scenes to show how real men and women deal with the array of potential crises that impact organizations and corporations ... More
- List price: $12.95Online price: $12.30Member price: $11.07(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
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4.
The 18 Immutable Laws of Corporate Reputation : Creating, Protecting, and Repairing Your Most Valuable Asset by Ronald J. Alsop, Ronald Alsop
Hardcover
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In fact what the The Wall Street Journal writer and editor offers is an 18-step program by which a corporation can create a good public image and maintain it even through ... More
- List price: $26.00Online price: $24.70Member price: $22.23(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
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5.
The Death of a Thousand Cuts : Corporate Campaigns and the Attack on the Corporation by Jarol B. Manheim
Textbook Hardcover - New Edition
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A corporate campaign is an organized assault on the reputation of a company that has offended some interest group. Although corporate campaigns often involve political, ... More
- Online price: $55.00Member price: $44.00(Save 20%)Limited Time Offer! Everyone receives the Member Price on books.
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6.
Art of Identity by Mark Rowden
Hardcover
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In this revised edition of The Art of Identity (2001), an authority on identity management discusses defining one's identity and integrating it into an organization's ... More
- Online price: $120.00Member price: $96.00(Save 20%)Limited Time Offer! Everyone receives the Member Price on books.
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7.
Can I Quote You on That? : A Practical Handbook for Company Executives Who Deal with the Media by William Essex
Hardcover
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Media contact is a fact of business life. And yet this is the only book on the market that focuses exclusively on getting the best out of contact with journalists. It's ... More
- List price: $90.00Online price: $67.50Member price: $60.75(Save 32%)Limited Time Offer! Everyone receives the Member Price on books.
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8.
Cfc : Appreciative Inquiry by David L Cooperrider, Diana Kaplin Whitney, Diana Whitney
Textbook Paperback
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- List price: $9.95Online price: $9.55Member price: $8.59(Save 13%)Limited Time Offer! Everyone receives the Member Price on books.
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9.
Communicating in A Crisis : A Guide for Management by Rene A. Henry
Paperback
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- Online price: $34.95Member price: $31.45(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
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10.
Corporate Communications for Executives by Goodman, Michael B. Goodman, Michael B.
Textbook Paperback - New Edition
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Communication becomes more complex as businesses compete in a global environment. The complexity brought on by an explosion in the number of tools for communication - ... More
- Online price: $27.95Member price: $25.15(Save 10%)Limited Time Offer! Everyone receives the Member Price on books.
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