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Little Red Book of Selling : The 12.5 Principles of Sales Greatness: How to Make Sales Forever by Jeffrey Gitomer

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  • ISBN-13: 9781885167606
  • Sales Rank: 1,437
  • Pub. Date: September 2004

Salespeople hate to read. That's why Little Red Book of Selling is short, sweet, and to the point. It's packed with answers that people are searching for in order to help ...  More

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The Ultimate Question : Driving Good Profits and True Growth by Fred Reichheld

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  • ISBN-13: 9781591397830
  • Sales Rank: 16,527
  • Pub. Date: March 2006

One Question Can Determine Your Business’s Future. Do You Know the Answer? CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their ...  More

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3.

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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know by Jeffrey Gitomer

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  • ISBN-13: 9781885167309
  • Sales Rank: 37,902
  • Pub. Date: January 1998

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.  More

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4.

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Jeffrey Gitomer's Little Red Book of Sales Answers by Jeffrey Gitomer

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  • ISBN-13: 9780131735361
  • Sales Rank: 30,139
  • Pub. Date: February 2006

Salespeople are looking for answers. They want them now. They want them fast. They want them free. Buy this book You ll get two out of three. Every salesperson on the planet, ...  More

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Answering the Ultimate Question : How Net Promoter Can Transform Your Business by Laura L. Brooks, Richard Owen

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  • ISBN-13: 9780470260692
  • Sales Rank: 46,052
  • Pub. Date: November 2008

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the ...  More

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6.

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Secret Service : Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius

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  • ISBN-13: 9780814471715
  • Sales Rank: 62,346
  • Pub. Date: November 2002

An award-winning salon owner and expert marketer passes along the concepts and practices that create loyal repeat customers in any business including having superb "front line" ...  More

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7.

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How Zappos Shoes In Success by New Word City

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  • ISBN-13: 9780132138895
  • Sales Rank: 56,402
  • Pub. Date: October 2009

How did Zappos grow 20 percent in the midst of the worst recession in decades? It used super service to build a huge and loyal customer base. It brought in some fresh air& ...  More

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8.

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The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value by Frederick F. Reichheld, Thomas Teal, Thomas Teal

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  • ISBN-13: 9781578516872
  • Sales Rank: 86,127
  • Pub. Date: September 2001

In this reprint of a 1996 work, published with a new preface, business strategy consultant Reichheld outlines an approach to doing business that he calls loyalty-based ...  More

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9.

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Care Packages for Your Customers by Barbara A. Glanz

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  • ISBN-13: 9781615558766
  • Sales Rank: 103,266
  • Pub. Date: March 2007

Note: This is a bargain book and quantities are limited. Bargain books are new but may have slight markings from the publisher and/or stickers showing their discounted price. More about bargain books

Are you building enough customer loyalty in your organization? Care Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, ...  More

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    10.

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    Attracting Perfect Customers : The Power of Strategic Synchronicity by Stacey Hall, Jan Brogniez

    Paperback - 1 ED

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    • ISBN-13: 9781576751244
    • Sales Rank: 130,473
    • Pub. Date: October 2001

    Promoting "static synchronicity", this book introduces a revolutionary sales and marketing model where "like attracts like".  More

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