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The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli
Textbook Hardcover - New Edition
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Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest The Ritz-Carlton Hotel Company. ... More
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Five Most Important Questions You Will Ever Ask About Your Organization by Leader to Leader Institute (Formerly The Drucker Foundation) (Editor) , Peter F. Drucker, Drucker Foundation (Editor) , Philip Kotler (With) , Frances Hesselbein (With)
Paperback
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With Peter Drucker s five essential questions and the help of five of today s thought leaders, this little book will challenge readers to take a close look at the very heart ... More
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Process Redesign (Engineering Process Improvement Series) : The Implementation Guide for Managers by Arthur R. Tenner, Irving J. DeToro, Irving J. DeToro, Authur R. Tenner, John W. Wesner (Editor)
Textbook Hardcover - New Edition
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Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of ... More
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Lean Hospitals : Improving Quality Patient Safety and Employee Satisfaction by Mark Graban
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Winner of a 2009 Shingo Research and Professional Publication Prize. Drawing on his years of working with hospitals, Mark Graban explains why and how Lean can be used to ... More
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Toyota Kata : Managing People for Improvement, Adaptiveness and Superior Results by Mike Rother
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Lead, Manage, and Develop Your People--the Toyota Way! By uncovering exactly what makes Toyota the standard bearer in a way that is accessible to every management level, in ... More
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Managing for Quality and Performance Excellence (with CD-ROM) by James R. Evans, William M. Lindsay
Textbook Hardcover - 7TH BK&CDR
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Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as ... More
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Leading the Lean Enterprise Transformation by George Koenigsaecker, G. Koenigsaeker
Hardcover
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At The Danaher Corporation, George Koenigsaecker led the lean transformations of both the automotive and tool groups. He also led The Hon Company's successful lean conversion, ... More
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Quality Management for Organizational Excellence : Introduction to Total Quality by David L. Goetsch, Stanley Davis
Hardcover - New Edition
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This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every ... More
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Root Cause Analysis : Simplified Tools and Techniques by Bjørn Andersen, Tom Fagerhaug, Tom Fagerhaug
Hardcover - Book & CD-ROM
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The use of quality and continual improvement is no longer considered the sole property of manufacturing or of the traditional engineering and production environment. Most ... More
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Five Important Questions by Drucker
Textbook Paperback - Older Edition
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This Workbook embodies the stimulating process Drucker uses in face-to-face consultations with nonprofit organizations. Following his method, participants ask and answer five ... More
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