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Part of iPublish.com's Portal Biz Book series of books tailored for readers on the go, Selling the Invisible is the first book to address the millions of people who work in ... More
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The latest from Beckwith, a renowned marketing expert and bestselling author of Selling the Invisible , outlines the four keys to modern marketing. More
Textbook Hardcover - New Edition
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Services Marketing, 5/e, recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book s content is ... More
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Praise from industry experts for The Offshore Nation "The growing trend of globalization of services needs to be understood by everyone involved-businesses, customers, ... More
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The latest from Beckwith, a renowned marketing expert and bestselling author of Selling the Invisible , outlines the four keys to modern marketing. More
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"Crandall's book is sound and spectacular. Sound because his ideas are based on fundamental marketing principles. Spectacular because he has assembled in one book more helpful ... More
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Agency Account Handling strives to distinguish between good account handling and great account handling. This book will help you understand the wider picture of client ... More
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Increasing attention has been paid in recent years to the marketing of services. This has been prompted by a recognition that services are an increasingly important sector of ... More
Textbook Hardcover - Older Edition
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The primary objective of [this book] is to provide instructional materials that not only introduce the student to the field of services marketing but also acquaint the student ... More
Textbook Paperback - New Edition
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The Handbook is organized in six major sections The service setting, demand management, service excellence and profitability, service recovery, service relationships, and ... More
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