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Paperback - Expanded Edition
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The authors thesis is deceptively simple: that successful organizations the market leaders excel at delivering one type of value to their chosen customers. The key is focus. ... More
Hardcover
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A systematic account of the causes, consequences, and policy implications of failure in training provision and skills acquisition in the industrial world. More
Paperback - REPRINT
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A systematic account of the causes, consequences, and policy implications of failure in training provision and skills acquisition in the industrial world. More
Textbook Hardcover - 4TH
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Apparel Manufacturing Sewn Product Analysis is designed to provide a conceptual framework of the manufacturing process for future apparel professionals. It helps students ... More
Hardcover
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Management consultants Lori L. Silverman and Annabeth L. Propst claim that quality is not dead. They examine how the quality movement in the United States has entered a new ... More
Hardcover
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The optimal use of products is a growing concern of consumers worldwide and businesses have to respond to these trends. The Durable Use of Consumer Products is the first book- ... More
Paperback
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This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of ... More
Paperback
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Volume 15 of the International Academy for Quality's annual series, the Best on Quality, is a tribute to Joseph Juran and his contributions to the quality disciplines. The ... More
Textbook Paperback - New Edition
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Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding ... More
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