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1.

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The Discipline of Market Leaders : Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy, Fred Wiersema

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  • ISBN-13: 9780201407198
  • Sales Rank: 39,320
  • Pub. Date: January 1997

The authors thesis is deceptively simple: that successful organizations the market leaders excel at delivering one type of value to their chosen customers. The key is focus. ...  More

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2.

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On Track to Quality by James K. Todd

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  • ISBN-13: 9780963796622
  • Pub. Date: June 2006

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Acquiring Skills : Market Failures, Their Symptoms and Policy Responses by Alison L. Booth (Editor) , Dennis J. Snower (Editor)

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  • ISBN-13: 9780521472050
  • Pub. Date: April 1996

A systematic account of the causes, consequences, and policy implications of failure in training provision and skills acquisition in the industrial world.  More

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4.

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Acquiring Skills : Market Failures, Their Symptoms and Policy Responses by Alison L. Booth (Editor) , Dennis J. Snower (Editor)

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  • ISBN-13: 9780521479578
  • Pub. Date: April 1996

A systematic account of the causes, consequences, and policy implications of failure in training provision and skills acquisition in the industrial world.  More

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5.

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Apparel Manufacturing : Sewn Product Analysis by Grace I. Kunz

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  • ISBN-13: 9780131119826
  • Sales Rank: 300,466
  • Pub. Date: June 2004

Apparel Manufacturing Sewn Product Analysis is designed to provide a conceptual framework of the manufacturing process for future apparel professionals. It helps students ...  More

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6.

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Critical Shift : The Future of Quality in Organizational Performance by Lori L. Silverman, Annabeth L. Propst

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  • ISBN-13: 9780873894456
  • Pub. Date: March 1999

Management consultants Lori L. Silverman and Annabeth L. Propst claim that quality is not dead. They examine how the quality movement in the United States has entered a new ...  More

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7.

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The Durable Use of Consumer Products by Michel Kostecki, M. M. Kostecki

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  • ISBN-13: 9780792381457
  • Pub. Date: June 1998

The optimal use of products is a growing concern of consumers worldwide and businesses have to respond to these trends. The Durable Use of Consumer Products is the first book- ...  More

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Firing On All Cylinders by Jim Clemmer

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  • ISBN-13: 9780771591662
  • Sales Rank: 713,660
  • Pub. Date: January 1992

This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of ...  More

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9.

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Juran, Quality, and a Centruy of Improvement : The Best on Quality Book Series of the International Academy for Quality, Vol. 15 by Kenneth S. Stephens, J. M. Juran

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  • ISBN-13: 9780873896351
  • Sales Rank: 406,251
  • Pub. Date: March 2005

Volume 15 of the International Academy for Quality's annual series, the Best on Quality, is a tribute to Joseph Juran and his contributions to the quality disciplines. The ...  More

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10.

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Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction by Robert B. Woodruff, Robert B. Woodruff, Sarah F. Gardial

Textbook Paperback - New Edition

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  • ISBN-13: 9781557865533
  • Sales Rank: 382,231
  • Pub. Date: December 2007

Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding ...  More

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