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This book is an entertaining and practical guide for every trainer and performance improvement professional as it tackles the three universal and persistent questions of the ... More
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The latest mind-brain research confirms something every trainer has long suspected that people think and learn better when the process is fun. The Big Book of Humorous ... More
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Evenson, a customer service management professional, provides step-by-step lessons and worksheets that can be adapted for any business and for learners of any experience level. ... More
Textbook Paperback - REV
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Coaching: Evoking Excellence in Others proposes rigorous methods of practice and self-observation in a relationship of mutual trust, respect and freedom of expression. It will ... More
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Whether your business has a few employees or several thousand, providing them with a handbook that spells out your company’s benefits, policies and procedures makes great ... More
Textbook Hardcover - New Edition
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This third edition of the classic resource, Building Expertise draws on the most recent evidence on how to build innovative forms of expertise and translates that evidence ... More
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The Ten-Minute Trainer Do you want to create a lot of training in a little time? Do you wonder how to involve your learners without wasting their time, or yours? Do you want ... More
Textbook Hardcover - New Edition
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A Logical, Proven Framework for Understanding the Economic Value of Human Resources Investments How to choose Human Resources investments that deliver optimal strategic value& ... More
Hardcover - 1ST
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In the international bestseller, The Toyota Way, Jeffrey Liker explained Toyota's remarkable success. Now Liker, with coauthor David Meier, reveals how you can develop ... More
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The fun and easy guide to today's hottest trends in management training. Coaching and mentoring can help managers boost productivity, develop employees, and build morale. This ... More
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