Items per page:
- 10,
- 1,
- 2
Sort by:
1.
Delivering Quality Service by Valarie A. Zeithaml
Paperback
Usually ships within 24 hours
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is ... More
- List price: $16.95Online price: $16.10Member price: $14.49(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
2.
Services Marketing by Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
Textbook Hardcover - New Edition
Usually ships within 24 hours
Services Marketing, 5/e, recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book s content is ... More
- List price: $179.75Online price: $161.30Member price: $145.17(Save 19%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
3.
Driving Customer Equity by Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon
Hardcover
Usually ships within 24 hours
In their efforts to become more customer-focused, companies everywhere find themselves entangled in outmoded systems, metrics, and strategies rooted in their product-centered ... More
- Online price: $53.00Member price: $42.40(Save 20%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
4.
Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy by Roland T Rust, Valarie A. Zeithaml, Katherine N Lemon
eBook Learn more
Available for DownloadLearn More
In their efforts to become more customer-focused, companies everywhere find themselves entangled in outmoded systems, metrics, and strategies rooted in their product-centered ... More
Start reading today! Learn More
5.
Services Marketing by Valarie Zeithaml, Mary Jo Bitner, Mary Jo Bitner, Mary Jo Bitner, Dwayne D. Gremler
Textbook Hardcover - REV
Usually ships within 24 hours
Services Marketing, 4/e, by Zeithaml and Bitner provides a comprehensive review and analysis of services marketing issues, practice, and strategy. Utilizing the GAPS Model of ... More
- List price: $179.75Online price: $169.76Member price: $152.79(Save 14%)Limited Time Offer! Everyone receives the Member Price on books.
See Details
6.
Delivering Quality Service : Balancing Customer Perceptions and Expectations by Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman, A. Parasuraman, Leonard L. Berry
Hardcover
Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the ... More
7.
8.
9.
Services Marketing by Valarie A. Zeithaml, Mary Jo Bitner
Paperback
Services Marketing, 5/e, recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book s content is ... More
10.
Services Marketing by Valarie A. A. Zeithaml, Mary Jo Bitner
Textbook Hardcover - Older Edition
SERVICES MARKETING, 3/e, by Zeithaml and Bitner provides a comprehensive review and analysis of services marketing issues, practice, and strategy. Utilizing the GAPS Model of ... More
Sort by:
Items per page:
- 10,
- 1,
- 2
Enter a zip code:
You are looking at:
Valarie Zeithaml
Related Categories
Format
Show Me
Price Range
Recent Searches
Recently Viewed
- Solved: The Riddle of Weight Loss: Restore Healthy Body Chemistry, Lose Weigh...
- Business @ the Speed of Thought: Succeeding in the Digital EconomyBill Gates
- Glass Houses (Morganville Vampires Series #1)Rachel Caine - Mass Market P...
- Get Inspired to Retire: Over 150 Ideas to Help Find Your RetirementDavid ...