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Seth Godin, vice president of direct marketing at Yahoo!, argues that advertising is no longer the most effective way to reach and retain customers. His advice? "Permission ... More
Textbook Hardcover - New Edition
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In today s competitive marketplace, managing customer relationships or customer relationship management (CRM) is critical to a company s profitability and long-term success. ... More
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"Customers are the heart of any business. But we can't succeed if we develop only one talk addressed to the 'average customer.' Instead we must know each customer and build ... More
Paperback
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Build unbreakable customer loyalty by approaching your customers as distinct individuals. Whether you manufacture or clean clothes, design cars or greeting cards, this new ... More
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Build unbreakable customer loyalty by approaching your customers as distinct individuals. Whether you manufacture or clean clothes, design cars or greeting cards, this new ... More
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Paperback
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Learn How To Get Everything You Want And More In The Ultimate Book On The Not-So-Gentle Art Of Persuasion From Don Peppers , Pitchman Extraordinaire And Author Of The One-To- ... More
Paperback
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No longer can the offline remain separate from the online. Integrated, customer-centric, cross-channel marketing campaigns persuade customers to act, provide greater ROI, and ... More
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Don Peppers and Martha Rogers pioneered the one to one customer movement that is sweeping through corporate America. Their previous books have sold more than 400,000 copies, ... More
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Paperback - 1st Edition
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For use in conjunction with Enterprise One to One , this tool kit contains a special password allowing readers to access extensive online resources for one-to-one marketing ... More
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Using the 1 to 1 techniques, readers will discover what their customers want today and what they will want tomorrow. Already being tested in companies such as Procter & Gamble, ... More
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