Table of Contents
| 1 | What's passion got to do with it? | 1 |
| 2 | Ask yourself, what's the big idea? | 24 |
| 3 | Get a telescope, a wide-angle lens, and a microscope | 46 |
| 4 | Teach so you can learn | 64 |
| 5 | All dressed up and ready to grow | 86 |
| 6 | Quality is everyday | 108 |
| 7 | Build an A-team | 129 |
| 8 | So the pie isn't perfect? : cut it into wedges | 150 |
| 9 | Take risks, not chances | 170 |
| 10 | Make it beautiful | 190 |
Read an Excerpt
What’s passion
got to do with it?
1
Martha’s Rule
BUILD YOUR BUSINESS SUCCESS AROUND SOMETHING
THAT YOU LOVE—SOMETHING THAT IS INHERENTLY
AND ENDLESSLY INTERESTING TO YOU.
IT IS GREAT TO LOVE ONE’S WORK. Doing work that you enjoy
gives you energy. You are imbued with enthusiasm. Your senses
seem sharper. You wake up with new ideas every day and with solutions
to conquer the challenges that cropped up the day before.
You are always confident that goals are attainable, that creativity
and ingenuity and hard work and passion for the work will make
“it” all come together. This “passion” for one’s work is just like
an all-consuming love affair—something that all of us crave to
experience but encounter only once or twice in a lifetime if we
are lucky.
Knowing your passion, working hard to keep it alive, enjoying
it every minute of every day, even when the going gets difficult—
these are the hallmarks of an entrepreneurial enterprise that you
build and develop and maintain and evolve. You expend this
extraordinary energy so that others may benefit from it, may learn
from it, and may even profit from it.
I have always found it extremely difficult to differentiate
between what others might consider my life and my business. For
me they are inextricably intertwined. That is because I have the
same passion for both. Simply stated, my life is my work and my
work is my life. As a result, I consider myself one of the lucky ones
because I am excited every day: I love waking up; I love getting to
work; I love focusing on a new initiative.
I am not alone with this passion for my work, for my life. Other
entrepreneurs that I know have the same type of passion, and their
excitement for their work and for their lives is electric and palpable.
Whether they work for a large company, run their own business,
are raising a family, or are organizing a fund-raising event for a
charity, they are tuned into anything and anyone that can help
them make their plans unfold and their dreams come true. They
are positive and optimistic. They always find a way to get the job
done better, faster, and more energetically than those around them.
Passion is the first and most essential ingredient for planning
and beginning a business or for starting and satisfactorily completing
any worthwhile project. Without passion, work is just
work, a chore. Without passion, quality, the cornerstone of all
businesses, is simply about minimum standards. Without passion,
the people who will benefit directly from your efforts—the
customers—seem incidental.
It was my passion for teaching and for easing the challenges of
the homemaker’s everyday life that helped me turn my homegrown
catering business into a successful omnimedia company with hundreds
of millions of dollars in revenue, and with hundreds of similarly
creative and driven employees designing and producing
thousands of exciting and useful products for America’s homemakers.
When work is based in passion, it does not feel like work—it
feels fulfilling and empowering, far more about creating, building,
devising, initiating, leading, and serving than about simply moving
through one task and on to another. I often use the following
example: For me, planting and maintaining a garden is not, is
never, working in the garden. Instead, it is gardening. I never have
to do housework. I have furniture to polish, I have vacuuming to
do, I have ironing to finish.
Search until you find your passion
You may already know your life’s calling as surely as you know your
eye color or your favorite flavor of ice cream. Perhaps you have
envisioned yourself running your own ski school or designing a
line of fine paper products for so long it already seems real. You are
just trying to find out how to get going, how to transform your
dream into a business.
Or you may feel a burning desire to start something and run
something, but you are not sure what that something is. Business
schools are filled with people who feel this way, people putting
together the tools to hit the ground running as soon as they figure
out where they want to go.
Or perhaps most commonly, you may find yourself in a situation
where you feel vaguely restless. You may have a perfectly
good job, but you feel an urge, a tugging, a preoccupation with
an idea. You are turning it over in your mind like a Rubik’s Cube,
rehearsing how you are going to tell your family and friends
about “it” in serious, measured tones. You are preoccupied with
trying to figure out how you can make money with “it” so people
will not think you have lost all sense. But the private notion you
keep coming back to is: “How fun this could be!”
When I look back on the years when I was exploring career
choices and discovering my true entrepreneurial spirit, my choices
seem rather eclectic. I was barely in my teens when I began taking
a bus from my home in Nutley, New Jersey, to New York City,
where I worked as a photographer’s model. I was the envy of my
girlfriends, making much better wages for a few hours’ work than
they did babysitting or doing chores. This work was fun and
lucrative. It demanded a certain optimism and a drive that not
everyone possesses.
In the freelance world, you start every day at zero. There are no
guarantees of future or regular income. This freelance life taught me
to believe in myself and work hard and that good things (and income)
would come of it as a result. However, by the time I married
and finished my college studies in history and architectural history,
I was tired of the modeling business. Modeling was a wonderful way
to supplement our family’s income, but I wanted to build a career. I
longed to do something more intellectually stimulating.
Armed mainly with my father’s encouragement that I could do
anything I put my mind to, I considered my options. I had no capital
to start my own business. I did, however, have a great desire to
work hard and learn. So I went to Wall Street and joined a small
brokerage house where I learned how to be a stockbroker, buying
and selling stocks; and I watched closely as many companies’ fortunes
rose and fell. I saw some companies make terrible blunders
and others, such as McDonald’s and Electronic Data Systems,
grow and grow. It was an outstanding education in business and
often was very exciting, but I never developed a passion for the
brokerage business.
When we (my husband, our baby, and I) moved to Connecticut,
I decided to leave Wall Street and try something different. I loved
houses and landscaping and decorating, so I thought real estate
might be a good career for me. I studied and eventually got my real
estate license, but I soon realized that the actual work of selling
houses involved spending many hours driving around with clients.
That was not something that I wanted to do. I left the business
without ever hosting an open house or buying a single property!
I tell you all this because it is not uncommon to try a number
of different things before your passion becomes clear. Experimentation
is the only way to figure it out. By trying out different businesses
and jobs that interest you, you will learn things that will
later help you. For example, when I quit modeling, I never imagined
I would again spend so much time in front of still and television
cameras, and yet I did and still do, regularly. As a
stockbroker, I watched many companies take on too much debt
and expand too rapidly. It made me vow never to build a business
on debt. I also saw companies in which dynamic leaders inspired
employees to attain impressive goals—and so I’ve worked hard to
motivate people and hire the right executives.
Even my brief time in real estate held an important lesson.
Although I disliked driving clients around, looking at houses with
them, I loved looking at real estate as an investment for myself. I
discovered that the true work of a given job may be much different
than what you imagine. There may be a public face to certain businesses
that seems fun, exciting, even glamorous. The backroom
realities may be another story altogether.
The restaurant business is like this. Running a restaurant is
only partly about cooking delectable dishes and greeting regular,
friendly customers at the door with a big, welcoming smile. You
have to know how to buy foods of appropriate quality and quantity.
You need to understand the culinary needs and wants of the
community in which your restaurant is located. You must hire and
manage kitchen workers and a wait staff. You have to be prepared
to fill in as a carpenter, plumber, bartender, dishwasher, or locksmith
if that is what it takes on any given day to keep the doors
open. On top of those challenges, the hours are terrible, and you
will never spend a holiday with your family. Considering all of
these obstacles, it is a miracle there are so many great restaurants.
Try new things. I promise that no matter what you experience,
you will learn lessons that will eventually help you choose a business
you love and a job you will cherish.