| Part I | Communication | |
| Speaking | 1 |
| Know What You Want to Say | |
| Control Fear | |
| Stop Talking and Listen | |
| Think Before You Talk | |
| Believe in Your Message | |
| Repeat Major Points | |
| Find Out What Your Listener Wants | |
| Techniques | 8 |
| Define Acronyms | |
| Reduce Jargon | |
| Level Objections | |
| Use Humor | |
| Use Anecdotes and Stories | |
| Ask for Feedback | |
| Increase Your Vocabulary | |
| Eliminate Audible Pauses | |
| Enunciate Clearly | |
| Practice Pronouncing Words Properly | |
| Exercise Tongue, Jaws, and Lips | |
| Make Eye Contact | |
| Gesture | |
| Pause | |
| Speak More Slowly | |
| Speak Faster | |
| Vary Your Volume | |
| Watch Your Tone | |
| Record Your Voice | |
| Listening | 27 |
| Prepare to Listen | |
| Focus on the Speaker | |
| Screen Out Distractions | |
| Concentrate on the Message | |
| Listen to Tapes While You Commute | |
| Speaking and Listening | 32 |
| Ask Questions | |
| Avoid Daydreaming | |
| Accept Accents | |
| Use Mind-Mapping | |
| Interview | |
| Complaints | |
| Telephone | |
| Attend a Toastmasters Meeting | |
| Part II | Speaking and Writing | |
| Key Points | 40 |
| Write a Purpose Statement | |
| Use an Outline | |
| Transfer Negative Emotions to Paper | |
| Get to the Point Quickly | |
| Explain Abstract Words | |
| Use Absolutes and Generalities Sparingly | |
| Ask for What You Want | |
| Use Active Verbs | |
| Use Gender Neutral Language | |
| Cite Source of Statistical Data | |
| Illustrate with Personal Examples | |
| Express Emotion | |
| Keep It Simple | |
| Paint Verbal Pictures | |
| Be Concise | |
| Support Statements with Details | |
| Watch Semantics | |
| Quote Authorities | |
| Consult Experts | |
| Suppress Emotion | |
| Writing | 60 |
| Keep a Journal | |
| Take Notes | |
| Write Personal Notes | |
| Write More Effective Business Letters | |
| Use Short Sentences | |
| Communicate Online | |
| Part III | General Tips | |
| Reading | 66 |
| Read | |
| Keep Up with Current Events | |
| Read Something Inspirational | |
| Use the Internet | |
| Nonverbal | 70 |
| Presence | |
| Give Nonverbal Cues | |
| Check Your Posture | |
| Dress Appropriately | |
| Smile | |
| Touch | |
| Shake Hands Properly | |
| Attitude | 77 |
| Intend to Improve | |
| Visualize | |
| Be Flexible | |
| Be Likable | |
| Commit to Being Truthful | |
| Empathize | |
| Don't Take Yourself Too Seriously | |
| Eliminate Negative Feelings | |
| Be Receptive to New Ideas | |
| Take Responsibility | |
| Respect the Other Person's Point of View | |
| Recognize the Impact of Stress on Communication | |
| Be Real | |
| Check Your Attitude | |
| Behavioral | 91 |
| Laugh | |
| Use Good Manners | |
| Recognize Manipulative Behavior | |
| Recognize Condescending Manners | |
| Avoid Words that Hurt | |
| Change Abrasive Behavior | |
| Handle Disagreements with Tact | |
| Miscellaneous | 98 |
| Organize Productive Meetings | |
| Consider Experience Level | |
| Understand the Importance of Timing | |
| Present a Good Personal Image | |
| About the Authors | 102 |
| For Further Reading | 104 |
| Index | 106 |