| Ch. 1 | A Decision-Making Perspective on Marketing Intelligence | 1 |
| Ch. 2 | Marketing Research in Practice | 26 |
| Ch. 3 | The Marketing Research Process | 43 |
| Ch. 4 | Research Design and Implementation | 73 |
| Ch. 5 | Secondary Sources of Marketing Data | 105 |
| Ch. 6 | Standardized Sources of Marketing Data | 131 |
| Ch. 7 | Marketing Research on the Internet | 160 |
| Ch. 8 | Information Collection: Qualitative and Observational Methods | 188 |
| Ch. 9 | Information from Respondents: Issues in Data Collection | 226 |
| Ch. 10 | Information from Respondents: Survey Methods | 242 |
| Ch. 11 | Attitude Measurement | 281 |
| Ch. 12 | Designing the Questionnaire | 312 |
| Ch. 13 | Experimentation | 340 |
| Ch. 14 | Sampling Fundamentals | 372 |
| Ch. 15 | Sample Size and Statistical Theory | 402 |
| Ch. 16 | Fundamentals of Data Analysis | 432 |
| Ch. 17 | Hypothesis Testing: Basic Concepts and Tests of Associations | 453 |
| Ch. 18 | Hypothesis Testing: Means and Proportions | 472 |
| Ch. 19 | Correlation Analysis and Regression Analysis | 509 |
| Ch. 20 | Discriminant and Canonical Analysis | 541 |
| Ch. 21 | Factor and Cluster Analysis | 562 |
| Ch. 22 | Multidimensional Scaling and Conjoint Analysis | 593 |
| Ch. 23 | Presenting the Results | 620 |
| Ch. 24 | Traditional Applications of Marketing Research: Product, Price, Distribution, and Promotion | 637 |
| Ch. 25 | Contemporary Applications of Marketing Research: Competitive Advantage, Brand Equity, Customer Satisfaction, and Total Quality Management | 676 |
| Ch. 26 | Emerging Applications of Marketing Intelligence: Database Marketing, E-Commerce, Relationship Marketing, and Marketing Intelligence | 702 |
| Glossary | 753 |
| Index | 763 |