Love 'em or Lose 'em: Getting Good People to Stay by Beverly Kaye, Sharon Jordan-Evans

Preface     xi
Acknowledgments     xvii
Introduction: A.J.'s Exit     1
Ask What Keeps You?: Do you know what they want?     7
Buck It Stops Here: Who's in charge of keeping them?     20
Careers Support Growth: Are you building their future or are you in the way?     27
Dignity Show Respect: Do they know that you respect them?     37
Enrich Energize the Job: Do your people have to leave to find growth and challenge?     46
Family Get Friendly: Avoid making your employees choose between work and family life.     53
Goals Expand Options: There are five career paths other than up     62
Hire Fit Is It: Make a match or start from scratch     73
Information Share It: Do you have it? Do you hoard it?     86
Jerk Don't Be One: Are you one?     95
Kicks Get Some: Are we having fun yet?     105
Link Create Connections: If you build them, they will stay     113
Mentor Be One: Are they learning from you?     123
Numbers Run Them: Calculate the cost of loss     133
Opportunities Mine Them: Will they find them inside or outside?     140
Passion Encourage It: Help them find the work they love-without leaving     149
Question Reconsider the Rules: Which will you keep: the rules orthe people?     159
Reward Provide Recognition: Which matters more: praise or pay?     169
Space Give It: Are your people on a short leash?     183
Truth Tell It: The truth hurts-or does it?     196
Understand Listen Deeper: When you tune out, you lose out-and they move out     205
Values Define and Align: What matters most?     215
Wellness Sustain It: Are they sick or tired?     223
X-Ers and Other Generations: Handle with Care, They are different. Can you keep them?     233
Yield Power Down: Give it up to keep them     247
Zenith Go for it: Test your Retention Engagement Index     255
Top Ten Pushbacks     263
Got More?     267
Notes     279
Index     287
About the Authors     297