Human Relations: Strategies for Success, Student Text by Lowell Lamberton, Leslie Minor-Evans, Leslie Minor-Evans

PART ONE: HUMAN RELATIONS AND YOUChapter 1 Human Relations: A Background Chapter 2 Self-Esteem in Human Relations Chapter 3 Self-Awareness and Self-Disclosure Chapter 4 Attitudes Chapter 5 Personal and Organizational Values Chapter 6 Motivation: Increasing Productivity PART TWO: HUMAN RELATIONS IN GROUPS Chapter 7 Communication and Human Relations Chapter 8 People, Groups, and Their Leaders Chapter 9 Teams in Quality Organizations Chapter 10 Transactions and Relationships PART THREE: BUILDING YOUR HUMAN RELATIONS SKILLS Chapter 11 Individual and Organizational Change Chapter 12 Creativity and Human Relations Chapter 13 Conflict Management Chapter 14 Stress and Stress Management Chapter 15 Winning and Keeping Your Customers PART FOUR: THRIVING IN A CHANGING WORLD Chapter 16 Managing Diversity Chapter 17 Business Ethics and Social Responsibility Chapter 18 Maintaining Workplace Health Chapter 19 Closing Thought About Human Relations and Your Future