Real World Customer Service by Bernice B. Johnston: Book Cover

    Real World Customer Service: What to Really Say When the Customer Complains by Bernice B. Johnston

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    (Paperback)

    • Pub. Date: December 1995
    • 314pp

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      • Overview
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      Product Details

      • Pub. Date: December 1995
      • Publisher: Sourcebooks, Incorporated
      • Format: Paperback, 314pp

      Synopsis

      Step by step guidelines for satisfying customers, particularly those who have a complaint, with checklists, charts and case examples.

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