A+ Certification Training Kit, Third Edition by Microsoft Corporation

From the Publisher

The A+ Certification program was created by a consortium of companies, including Microsoft, to define baseline knowledge and skill levels for IT professionals who support hardware and software based on the Intel platform. Fully updated to cover the latest operating systems, including Microsoft Windows 2000, the A+ Certification Training Kit, Third Edition, applies Microsoft's popular, competency-based learning format to A+ certification test preparation. Entry-level IT professionals, computer service technicians, and other computer science track students can use the kit to build real-world expertise with systems hardware and operating systems—as they prepare for the corresponding skill areas of the A+ exam. The kit is modular and self-paced, with hands-on, skill-building exercises. The entire course is featured on CD-ROM for easy searches and reference.

Hands-on, self-paced training for A+ Certification—fully updated to meet revised exam objectives.

Applies the reliable, competency-based learning format of Microsoft training kits to A+ exam preparation.

Key Book Benefits:

• Delivers hands-on learning for material covered in both sections of the A+ Certification exam—the core (hardware) and MS-DOS and Windows (operating system) modules
• Covers Windows 98 and Windows NT, along with the newest operating systems including Windows 2000
• Supports exam preparation and skills transfer to the job in a single kit
• Offers a self-paced, learner-driven alternative to instructor-led courses
• Features entire course on CD-ROM for easy searches and reference

Booknews

Through a system of modular, self-paced lessons, this study guide outlines the intricacies of installing, configuring, networking, and troubleshooting personal computer systems in a professional environment. Twenty-two chapters discuss topics like electronic communication, central processing units, power supplies, memory, display systems, printers, networking, and maintenance. the book seeks both to build skills and prepare the reader for the A+ Core Hardware and Operating System Technologies exams. An enclosed CD-ROM features the entire text and demonstration videos. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

• Table of Contents
• Read an Excerpt
• Read a Sample Chapter

Table of Contents

Read an Excerpt

Chapter 1: Introduction to Computers

About This Chapter

We begin our introduction to computers with a brief history of how they evolved. Although this course and the A+ exam focus on the modern electronic computer, many principles used in early computational machines still apply to their modern successors. With a summary of computer development and discussion of the role of today's computer professional, this chapter lays the foundation for the chapters that follow.

Before You Begin

There are no prerequisites for this chapter.

Lesson 1: The Development of the Computer

In this lesson, we take a brief look at the development of the computer. By understanding its origins, you'll gain an appreciation for both the complexity and simplicity of today's computers.

After this lesson, you will be able to

• Describe the major milestones in the development of the modern computer

Estimated lesson time: 15 minutes

Many of us think only in terms of electronic computers, powered by electricity. (If you can't plug it in, is it a computer?) But as the definition in Funk & Wagnalls Standard College Dictionary makes clear, to "compute" is to "ascertain (an amount or number) by calculation or reckoning." In fact, the first computers were invented by the Chinese about 2500 years ago. They are called abacuses and are still used throughout Asia today.

The Abacus

The abacus, shown in Figure 1.1, is a calculator; its first recorded use was circa 500 B.C. The Chinese used it to add, subtract, multiply, and divide. However, the abacus was not unique to the continent of Asia; archeological excavations have revealed an Aztec abacus in use around 900 or 1000 A.D.

Figure 1.1   The first computer (Image unavailable)

The Analytical Engine (A Pre-Electronic Computer)

The first mechanical computer was the analytical engine, conceived and partially constructed by Charles Babbage in London, England, between 1822 and 1871. It was designed to receive instructions from punched cards, make calculations with the aid of a memory bank, and print out solutions to math problems. Although Babbage lavished the equivalent of $6,000 of his own money—and $17,000 of the British government's money—on this extraordinarily advanced machine, the precise work needed to engineer its thousands of moving parts was beyond the ability of the technology of the day to produce in large volume. It is doubtful whether Babbage's brilliant concept could have been realized using the available resources of his own century. If it had been, however, it seems likely that the analytical engine could have performed the same functions as many early electronic computers.

The First Electrically Driven Computer

The first computer designed expressly for data processing was patented on January 8, 1889, by Dr. Herman Hollerith of New York. The prototype model of this electrically operated tabulator was built for the U.S. Census Bureau to compute results of the 1890 census.

Using punched cards containing information submitted by respondents to the census questionnaire, the Hollerith machine made instant tabulations from electrical impulses actuated by each hole. It then printed out the processed data on tape. Dr. Hollerith left the Census Bureau in 1896 to establish the Tabulating Machine Company to manufacture and sell his equipment. The company eventually became IBM, and the 80-column punched card used by the company, shown in Figure 1.2, is still known as the Hollerith card.

Figure 1.2  Typical 80-column punched card (Image unavailable)

The Digital Electronic Computer

The first modern digital computer, the ABC (Atanasoff-Berry Computer), was built in a basement on the Iowa State University campus in Ames, Iowa, between 1939 and 1942. The development team was led by John Atanasoff, a professor of physics and mathematics, and Clifford Berry, a graduate student. This machine utilized concepts still in use today: binary arithmetic, parallel processing, regenerative memory, separate memory, and computer functions. When completed, it weighed 750 pounds and could store 3000 bits (.4 KB) of data.

The technology developed for the ABC machine was passed from Atanasoff to John W. Mauchly, who, together with engineer John Presper Eckert, developed the first large-scale digital computer, ENIAC (Electronic Numerical Integrator and Computer). It was built at the University of Pennsylvania's Moore School of Electrical Engineering. Begun as a classified military project, ENIAC was designed to prepare firing and bombing tables for the U.S. Army and Navy. When finally assembled in 1945, ENIAC consisted of 30 separate units, plus a power supply and forced-air cooling. It weighed 30 tons, and used 19,000 vacuum tubes, 1500 relays, and hundreds of thousands of resistors, capacitors, and inductors. It required 200 kilowatts of electrical power to operate.

Although programming ENIAC was a mammoth task requiring manual switches and cable connections, it became the workhorse for the solution of scientific problems from 1949 to 1952. ENIAC is considered the prototype for most of today's computers.

Another computer history milestone is the Colossus I, an early digital computer built at a secret British government research establishment at Bletchley Park, Buckinghamshire, England, under the direction of Professor Max Newman. Colossus I was designed for a single purpose: cryptanalysis, or code breaking. Using punched paper tape input, it scanned and analyzed 5000 characters per second. Colossus became operational in December 1943 and proved to be an important technological aid to the Allied victory in World War II. It enabled the British to break the otherwise impenetrable German "Enigma" codes.

The 1960s and 1970s marked the golden era of the mainframe computer. Using the technology pioneered with ABC, ENIAC, and Colossus, large computers that served many users (with accompanying large-scale support) came to dominate the industry.

As these highlights show, the concept of the computer has indeed been with us for quite a while. The following table provides an overview of the evolution of modern computers—it is a timeline of important events.

Read a Sample Chapter

• Lesson 1: The Development of the Computer
• Lesson 2: The Role of a Computer Service Professional
• Chapter Summary
• Review

Lesson 1: The Development of the Computer	2
Lesson 2: The Role of a Computer Service Professional	8
Chapter Summary	9
Review	10

About This Chapter

We begin our introduction to computers with a brief history of how they evolved. Although this course and the A+ exam focus on the modern electronic computer, many principles used in early computational machines still apply to their modern successors. With a summary of computer development and discussion of the role of today’s computer professional, this chapter lays the foundation for the chapters that follow.

Before You Begin

There are no prerequisites for this chapter.

Lesson 1: The Development of the Computer

In this lesson, we take a brief look at the development of the computer. By understanding its origins, you’ll gain an appreciation for both the complexity and simplicity of today’s computers.

After this lesson, you will be able to

• Describe the major milestones in the development of the modern computer

Estimated lesson time: 15 minutes

Many of us think only in terms of electronic computers, powered by electricity. (If you can’t plug it in, is it a computer?) But as the definition in Funk & Wagnalls Standard College Dictionary makes clear, to "compute" is to "ascertain (an amount or number) by calculation or reckoning." In fact, the first computers were invented by the Chinese about 2500 years ago. They are called abacuses and are still used throughout Asia today.

The Abacus

The abacus, shown in Figure 1.1, is a calculator; its first recorded use was circa 500 B.C. The Chinese used it to add, subtract, multiply, and divide. However, the abacus was not unique to the continent of Asia; archeological excavations have revealed an Aztec abacus in use around 900 or 1000 A.D.

Figure 1.1   The first computer (Image unavailable)

The Analytical Engine (A Pre-Electronic Computer)

The first mechanical computer was the analytical engine, conceived and partially constructed by Charles Babbage in London, England, between 1822 and 1871. It was designed to receive instructions from punched cards, make calculations with the aid of a memory bank, and print out solutions to math problems. Although Babbage lavished the equivalent of $6,000 of his own money—and $17,000 of the British government’s money—on this extraordinarily advanced machine, the precise work needed to engineer its thousands of moving parts was beyond the ability of the technology of the day to produce in large volume. It is doubtful whether Babbage’s brilliant concept could have been realized using the available resources of his own century. If it had been, however, it seems likely that the analytical engine could have performed the same functions as many early electronic computers.

The First Electrically Driven Computer

The first computer designed expressly for data processing was patented on January 8, 1889, by Dr. Herman Hollerith of New York. The prototype model of this electrically operated tabulator was built for the U.S. Census Bureau to compute results of the 1890 census.

Using punched cards containing information submitted by respondents to the census questionnaire, the Hollerith machine made instant tabulations from electrical impulses actuated by each hole. It then printed out the processed data on tape. Dr. Hollerith left the Census Bureau in 1896 to establish the Tabulating Machine Company to manufacture and sell his equipment. The company eventually became IBM, and the 80-column punched card used by the company, shown in Figure 1.2, is still known as the Hollerith card.

Figure 1.2  Typical 80-column punched card (Image unavailable)

The Digital Electronic Computer

The first modern digital computer, the ABC (Atanasoff–Berry Computer), was built in a basement on the Iowa State University campus in Ames, Iowa, between 1939 and 1942. The development team was led by John Atanasoff, a professor of physics and mathematics, and Clifford Berry, a graduate student. This machine utilized concepts still in use today: binary arithmetic, parallel processing, regenerative memory, separate memory, and computer functions. When completed, it weighed 750 pounds and could store 3000 bits (.4 KB) of data.

The technology developed for the ABC machine was passed from Atanasoff to John W. Mauchly, who, together with engineer John Presper Eckert, developed the first large-scale digital computer, ENIAC (Electronic Numerical Integrator and Computer). It was built at the University of Pennsylvania’s Moore School of Electrical Engineering. Begun as a classified military project, ENIAC was designed to prepare firing and bombing tables for the U.S. Army and Navy. When finally assembled in 1945, ENIAC consisted of 30 separate units, plus a power supply and forced-air cooling. It weighed 30 tons, and used 19,000 vacuum tubes, 1500 relays, and hundreds of thousands of resistors, capacitors, and inductors. It required 200 kilowatts of electrical power to operate.

Although programming ENIAC was a mammoth task requiring manual switches and cable connections, it became the workhorse for the solution of scientific problems from 1949 to 1952. ENIAC is considered the prototype for most of today’s computers.

Another computer history milestone is the Colossus I, an early digital computer built at a secret British government research establishment at Bletchley Park, Buckinghamshire, England, under the direction of Professor Max Newman. Colossus I was designed for a single purpose: cryptanalysis, or code breaking. Using punched paper tape input, it scanned and analyzed 5000 characters per second. Colossus became operational in December 1943 and proved to be an important technological aid to the Allied victory in World War II. It enabled the British to break the otherwise impenetrable German "Enigma" codes.

The 1960s and 1970s marked the golden era of the mainframe computer. Using the technology pioneered with ABC, ENIAC, and Colossus, large computers that served many users (with accompanying large-scale support) came to dominate the industry.

As these highlights show, the concept of the computer has indeed been with us for quite a while. The following table provides an overview of the evolution of modern computers—it is a timeline of important events.

Year	Events
1971	The 4004—the first 4-bit microprocessor—is introduced by Intel. It boasts 2000 transistors with a clock speed of up to 1 megahertz (MHz).
1972	The first 8-bit microprocessor—the 8008—is released.
1974	The 8080 microprocessor is developed. This improved version of the 8008 becomes the standard from which future processors will be designed.
1975	Digital Research introduces CP/M—an operating system for the 8080. The combination of software and hardware becomes the basis for the standard computer.
1976	Zilog introduces the Z80—a low-cost microprocessor (equivalent to the 8080). The Apple I comes into existence, although it is not yet in widespread use.
1977	The Apple II and the Commodore PET computers, both of which use a 6502 processor, are introduced. These two products become the basis for the home computer. Apple’s popularity begins to grow.
1978	Intel introduces a 16-bit processor, the 8086, and a companion math coprocessor, the 8087. Intel also introduces the 8088. It is similar to the 8086, but it transmits 8 bits at a time.
1980	Motorola introduces the 68000—a 16-bit processor important to the development of Apple and Atari computers. Motorola’s 68000 becomes the processor of choice for Apple.
1981	The IBM personal computer (PC) is born; it contains a 4.7-MHz 8088 processor and 64 kilobytes (KB) of RAM (random access memory), and is equipped with a version of MS-DOS 1.0 (three files and some utilities). Available mass-storage devices include a 5.25-inch floppy drive and a cassette tape drive.
1982	Intel completes development of the 80286—a 16-bit processor with 150,000 transistors. MS-DOS 1.1 now supports double-sided floppy disks that hold 360 KB of data.
1983	IBM introduces the XT computer with a 10-MB hard disk drive. MS-DOS 2.0 arrives; it features a tree-like structure and native support for hard disk drive operations.
1984	The first computer with an 80286 chip—the IBM AT—enters the market. It is a 6-MHz machine with a 20-MB hard disk drive and a high-density, 1.2-MB 5.25-inch floppy disk drive. Apple introduces the Macintosh computer, marking the first widespread use of the graphical user interface and mouse.
1985	MS-DOS 3.2, which supports networks, is released.
1986	The first Intel 80386-based computer is introduced by Compaq; it features a 32-bit processor with expanded multitasking capability (even though no PC operating system yet fully supports the feature).
1987	MS-DOS 3.3 arrives, allowing use of 1.44-MB 3.5-inch floppy disk drives and hard disk drives larger than 32 MB.
1988	IBM introduces the PS/2 computer series. A complete departure from previous machines, its proprietary design does not support the hardware and software available on IBM PCs or clones. Microsoft (with the help of IBM) develops OS/2 (Operating System 2), which allows 32-bit operations, genuine multitasking, and full MS-DOS compatibility. Microsoft releases MS-DOS 4.0.
1989	Intel introduces the 80486 processor; it contains an on-board math coprocessor and an internal cache controller (offering 2.5 times the performance of a 386 processor with a supporting coprocessor).
1991	MS-DOS 5.0 offers a significantly improved DOS shell.
1992	The Intel i586 processor, the first Pentium, is introduced, offering 2.5 times the performance of a 486. Microsoft introduces Windows 3.1, vastly expanding the use of a graphical user interface in the mass market. IBM expands OS/2.
1993	MS-DOS 6.0 arrives. The term "multimedia" (the inclusion of CD-ROM drives, sound cards, speakers, and so forth, as standard equipment on new personal computers) comes into use.
1994	Intel delivers the first 100-MHz processor. Compaq Computer Corporation becomes the largest producer of computers.
1995	Windows 95, code-named Chicago, is introduced by Microsoft. It features 32-bit architecture. The Internet, having expanded far beyond its beginnings as a network serving government and university institutions, is now in everyday use by the rapidly growing proportion of the population with access to a modem. Computer prices drop as performance increases. IBM purchases Lotus (maker of the popular Lotus1-2-3 spreadsheet).
1995–1996	Software manufacturers scramble to make their products compatible with Windows 95.
1997	Microprocessor speeds exceed the 200-MHz mark. Hard disk drive and memory prices fall as basic system configuration sizes continue to increase. CD-ROM drives and Internet connections have become standard equipment for computers.
1998	PC performance continues to soar and prices continue to fall. Central processing unit (CPU) speeds exceed 450 MHz, and motherboard bus speeds reach 100 MHz. Entry-level machines are priced near the $500 mark. Universal serial bus (USB) is introduced. Windows 98 becomes the standard operating system for most new personal computers. Computer prices drop well under $1,000, increasing computer sales to the home market.
1999	Processor speeds exceed 1 gigahertz (GHz). E-commerce grows dramatically as the Internet expands.
2000	Microsoft releases Windows 2000 and the basic PC becomes a commodity item in discount stores. Broadband connections such as DSL and cable begin to take hold, making Internet access easier and faster than over the telephone line.

Lesson Summary

The following points summarize the main elements of this lesson:

• The concepts that form the basis of computer technology have a long history that stretches back 2500 years.
• Rudimentary, electrically powered computers were first developed in the 1950s and 1960s.
• The "standard" PC has undergone several stages of evolution, characterized by improvements to the processor, internal architecture, and types of storage devices.

Lesson 2: The Role of a Computer Service Professional

As computers have evolved, so has the role of the computer technician. This lesson takes a look at the contemporary technician’s role in maintaining and servicing computers.

After this lesson, you will be able to

• Define your role as a modern computer technician

Estimated lesson time: 5 minutes

Matching the rapid pace of change in the industry, the role of the computer professional is constantly changing, too. Not too many years ago, the only tools needed to repair a computer were a screwdriver, needle-nose pliers, the documentation for the computer, a boot disk with a few utilities, and a good MS-DOS reference manual. The screwdriver is still the standard repair tool, but the technician is confronted with a wider array of case types, motherboard designs, processor types, and operating systems—and a wider array of customer needs. Today’s computer professional needs to be a technician, scholar, and diplomat rolled into one, as you can see by the table that follows.

Title	Skills
Technician	You are able to troubleshoot and repair hardware and software efficiently and quickly.
Scholar	You have the wisdom and perseverance to seek answers to what you don’t know and build your base of knowledge. Learning never stops.
Diplomat	You are able to instill in the user (your customer) the confidence that you are in control and can fix things, even when you are encountering problems for the first time. You are able to resolve the problem, even if your customer’s (lack of) understanding of the computer might be part of that problem.

Lesson Summary

The following points summarize the main elements of this lesson:

• To be competent, the computer technician of today must master a variety of skills.
• Understanding how a computer functions and how the owner plans to use it are just as important to a technician as familiarity with parts and workbench tools.

Chapter Summary

The following points summarize the key concepts in this chapter:

The Development of the Computer

• The concepts that form the basis of computer technology have a long history that stretches back 2500 years.
• Modern computers have followed the growth and technology of the electronics industry.

The Role of a Computer Service Professional

• The role of the computer technician has paralleled the evolution of the computer.
• A computer technician must combine troubleshooting and repair skills with on-the-job learning and customer support.

Review

The following questions are intended to reinforce key information presented in this chapter. If you are unable to answer a question, review the appropriate lesson and then try the question again. Answers to the questions can be found in Appendix A, "Questions and Answers."

1. Give an example of an early electronic computer.
2. What are the three roles that today’s computer service professional needs to assume?