| Preface | xi |
| Acknowledgments | xv |
| Part 1 | Look Before You Leap | 1 |
| 1. | It All Starts with a Dream | 3 |
| 2. | Honesty and Personal Commitment | 4 |
| 3. | The Business Doesn't Define You | 6 |
| 4. | Make a Plan | 8 |
| 5. | Suddenly, You're Nobody | 10 |
| 6. | Unknown Territory Is Dangerous | 11 |
| 7. | Overcome Ignorance with Desire | 13 |
| 8. | Investigate before Buying a Business | 14 |
| 9. | Know the Rules | 16 |
| 10. | Know Yourself | 18 |
| 11. | Hobbies Aren't Businesses | 20 |
| 12. | Set Your Sites | 21 |
| 13. | Harder than Hard | 23 |
| 14. | Plan for Failure | 24 |
| 15. | Get off the Dime | 26 |
| Part 2 | Early Decisions | 29 |
| 16. | Take the Business Seriously | 31 |
| 17. | Find Your Niche | 32 |
| 18. | The Support System Is Gone | 34 |
| 19. | The Value of a Good Name | 35 |
| 20. | The Value of Being First | 37 |
| 21. | Pay Attention to You | 39 |
| 22. | Don't Take It Personally | 40 |
| 23. | Leasing Issues | 42 |
| 24. | A Damaging Association | 44 |
| 25. | Balance Niche with Diversity | 45 |
| 26. | Investments That Differentiate | 47 |
| 27. | The Right Stuff | 49 |
| 28. | Seize Growth Opportunities | 50 |
| 29. | After This, What? | 52 |
| Part 3 | The Money Chase | 55 |
| 30. | What Your Financials Tell You | 57 |
| 31. | Be Realistic | 59 |
| 32. | Everything Costs More Than You Think | 60 |
| 33. | A Cushion to Start | 62 |
| 34. | Live within Your Means | 63 |
| 35. | Cash Is King | 65 |
| 36. | Keep an Eye on the Money | 66 |
| 37. | Track Inventory for Profitability | 68 |
| 38. | Pricing a Product | 70 |
| 39. | Pricing a Service | 71 |
| 40. | The Money Search Is Endless | 73 |
| 41. | Equity, Not Debt | 75 |
| 42. | Give a Piece of the Action | 76 |
| 43. | What's Wrong with a Million-Dollar Contract? | 78 |
| 44. | Digging Out of Early Holes | 80 |
| Part 4 | Management Issues | 83 |
| 45. | Investigate before Creating Relationships | 85 |
| 46. | Learn to Be a Resource | 86 |
| 47. | Act like a Professional | 88 |
| 48. | Prepare for Quick Response | 89 |
| 49. | Count the Hot Dogs Too | 91 |
| 50. | Make a Success Yardstick | 92 |
| 51. | Never Stop Learning | 94 |
| 52. | Clients Know Best | 95 |
| 53. | No Instant Successes | 97 |
| 54. | In Search of the Ideal Customer | 99 |
| 55. | Recovering from a Move | 100 |
| 56. | Customer Nightmares | 102 |
| 57. | Get the Goods onto the Shelves | 103 |
| 58. | Who's Next? | 105 |
| Part 5 | Helping Hands | 107 |
| 59. | Reward Your Workers | 109 |
| 60. | Ask for Outside Help | 110 |
| 61. | Delegate to Grow | 112 |
| 62. | The Search for Good Workers | 113 |
| 63. | Hire the Best | 115 |
| 64. | You Can't Ask That! | 116 |
| 65. | Complement Yourself | 118 |
| 66. | It's Policy | 119 |
| 67. | Side One: Get a Partner | 121 |
| 68. | Flip Side: Forget a Partner | 122 |
| 69. | Trust but Verify | 124 |
| 70. | Take Care of the Child | 126 |
| 71. | Link with Others | 127 |
| 72. | Find Your Pioneers | 129 |
| 73. | Build with Boards | 131 |
| Part 6 | Marketing | 133 |
| 74. | The Myth of the Better Mousetrap | 135 |
| 75. | Marketing Needs a Plan Too | 136 |
| 76. | Marketing Is an Investment | 138 |
| 77. | The World Is Not Your Market | 140 |
| 78. | Relationship Marketing | 141 |
| 79. | The Right Network | 143 |
| 80. | Talk to Your Customers | 145 |
| 81. | The Right Balance of Time Well Spent | 146 |
| 82. | Homemade Marketing | 148 |
| 83. | Customers by Mail | 150 |
| 84. | Sign of Your Times | 151 |
| 85. | Speak Up | 153 |
| 86. | The Write Way | 154 |
| Part 7 | The Internet | 157 |
| 87. | Build the Business for the Customer | 159 |
| 88. | Get a Web Site | 160 |
| 89. | It's Only a Tool | 162 |
| 90. | Business Basics Still Apply | 163 |
| 91. | Pricing for the Internet | 165 |
| 92. | Online Customer Research | 166 |
| 93. | The Dilemma of New Technology | 168 |
| 94. | The Best of Technology and People | 170 |
| 95. | What's in a Domain Name? | 171 |
| 96. | Easy as E-zine | 173 |
| 97. | Opt-In E-mail | 174 |
| 98. | eBay Business | 176 |
| 99. | No Boundaries | 177 |
| 100. | Be Flexible | 179 |
| 101. | Reaching Online Denizens | 181 |
| Part 8 | Start-Up Guide | 183 |
| Are You Cut Out to Be an Entrepreneur? | 185 |
| What Business Should I Start? | 186 |
| Money Sources | 188 |
| When Borrowing Is Your Choice | 191 |
| Forms of Business Ownership | 192 |
| Where to Locate Your Business | 194 |
| Write Your Business Plan | 195 |
| Pricing a Product or Service | 198 |
| Find Help to Make a Good Business Better | 199 |
| Record Keeping | 202 |
| Start-Up Checklist | 204 |
| Appendix A | Internet Resource Guide | 207 |
| Appendix B | Web Sites of Businesses in This Book | 209 |
| Index | 213 |