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Outsourcing is a fact of life for most businesses, generally for services like facilities management, market research or trouble-shooting over the phone for customers. But traditional outsourcing arrangements don't always deliver all the value they could for either the client firm or the outsource provider. Supply chain management consultant Kate Vitasek (writing with Mike Ledyard and Karl Manrodt)...
Change is the new status quo in today’s business world. New smart, lean and more efficient methods for increasing a company’s market share and top line have been created, and the adoption of their methods and practices will be the differentiator between growth or failure in this new business environment.
In Vested Outsourcing, supply-chain innovator and lead researcher Kate Vitasek has created a new business model that will transform outsourcing procedures the way business management strategies Six Sigma and Lean improved production processes in the 1980s and 90s. Based on a research study by the University of Tennessee with the United States Air force, Vitasek has identified the top 10 critical (and often invisible) flaws inherent in almost all outsourced business relationships. She then shows organizations how to reinvent their outsourcing relationships to ignite innovation, improve service, lower costs and increase profit.
www.vestedoutsourcing.com
Kate Vitasek is the founder and managing partner of Supply Chain Visions and a faculty member at the University of Tennessee's Center for Executive Education.