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The spa industry is currently the fastest growing segment of the hospitality and leisure industry with revenues exceeding those from amusement parks, box office receipts, vacation ownership gross sales and ski resort ticket sales.
Understanding the Global Spa Industry is the first book to examine management practices in this industry and offers a groundbreaking and comprehensive approach to global spa management, covering everything from the beginnings of the industry through to contemporary management and social and ethical issues.
With contributions from internationally renowned business leaders, practitioners and academics, this unique book is packed with case studies, examples and advice for all those working in, and studying, the international spa industry. This text covers the industry as a whole, logically divided into five sections, examining issues such as: Spa services and the development of the spa business from its historical beginnings to the size of the market today. Business development and planning, spa operations and business models. Spa products and technologies, retailing and the application of branding and marketing strategies. Infrastructure, design and environmental issues including sustainability and social and environmental benchmarking. Human resources issues from education and training to professional and regulatory issues and professional and corporate ethics and values.
Understanding the Global Spa Industry brings an analytic lens to the spa movement, examining past, current and future trends and the potential for shaping wellness and health services in the 21st century.
List of Figures
List of Tables
Pt. 1 Planning 1
1 Spas, wellness and human evolution Marc Cohen Cohen, Marc 3
2 American and European spa Mary Tabbachi Tabbachi, Mary 26
3 The spa industry in Asia Michael Loh Loh, Michael 41
4 Spa industry benchmarking Julie Garrow Garrow, Julie 53
5 Trends in the global spa industry Susie Ellis Ellis, Susie 66
Pt. 2 Profit 85
6 Business plans for 'state of the art' spas Andrew Gibson Gibson, Andrew 87
7 Spa feasibility: Steps and processes Richard Dusseau Dusseau, Richard Mathew W. Brennan Brennan, Mathew W. 110
8 Spa design, development and construction Sean O'Connor O'Connor, Sean 130
9 SPA chain operations: the experience of the Mandara Group, a division of Steiner Leisure Limited Jeff Matthews Matthews, Jeff Donna Wells Wells, Donna 151
10 The emergence of a new global luxury business model: a case study of the spa at the Mandarin Oriental Ingo Schweder Schweder, Ingo 171
Pt. 3 Product 189
11 Branding and spas Samantha Foster Foster, Samantha 191
12 Spa retail Mark Wuttke Wuttke, Mark Marc Cohen Cohen, Marc 208
13 Product development Geraldine Howard Howard, Geraldine Guy Vincent Vincent, Guy 221
14 Wellness technologies and related products Marc Cohen Cohen, Marc 237
15 Spa marketing Pete Ellis Ellis, Pete 258
Pt. 4 Planet 279
16 Built environment-spa design Peter Remedios Remedios, Peter 281
17 Environmental responsibility in the spa industry: a business perspective Russell Arthur Smith Smith, Russell Arthur 297
18 Environmental and Social Benchmarking Melinda Watt Watt, Melinda Ben Bayada Bayada, Ben 303
19 Water requirements, water quality and related technologies Daryl P. StevensStevens, Daryl P. David Cunliffe Cunliffe, David 317
20 Spas and sustainability Marc Cohen Cohen, Marc Sonu Shivdasani Shivdasani, Sonu 344
Pt. 5 People 361
21 Spas and the future leadership climate Anna Bjurstam Bjurstam, Anna Marc Cohen Cohen, Marc 363
22 Human resource management in spas: staff recruitment, retention and remuneration Marc Cohen Cohen, Marc Daniella Russell Russell, Daniella 377
23 Spa-related education and training Dieter Buchner Buchner, Dieter Alison Snelling Snelling, Alison Marc Cohen Cohen, Marc 394
24 Traditional knowledge and spas Gerard Bodeker Bodeker, Gerard Gemma Burford Burford, Gemma 414
25 Ethics and values Gerard Bodeker Bodeker, Gerard 432
Conclusion Gerard Bodeker Bodeker, Gerard Marc Cohen Cohen, Marc 446
Index 449
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