From the Publisher
This book is destined to make an impact on the leadership styles and cultures of the
leaders who read and apply this transformational approach. It will be an invaluable
investment in developing contemporary leadership competencies in leading the three
different generations working side-by-side in our organizations. Connecting with people
to discover what makes them "tick" is a rich and underdeveloped source of genuine
influence and power. Transformational Coaching provides the framework for creating this
deeper level of trust and mutual support.
From the Author
In the years I have worked with leaders and their teams to create high-performance, no
leaders have been more powerful and effective with people than the ones who have decided
to become a coach. Shifting both mindset and skillset from being "The Boss" to being "The
Coach" is one of the most powerful transformations a leader can make as they develop
their capacity to lead.
THE BOSS pushes people for results, THE COACH lifts people to higher level of performance;
THE BOSS tells people what to do, THE COACH asks questions to see what people feel should
be done; THE BOSS unwittingly triggers insecurity, THE COACH consciously triggers
creativity; THE BOSS knows the answers, THE COACH seeks the answers; THE BOSS wants to
achieve compliance, THE COACH inspires commitment; THE BOSS is focused only on results,
THE COACH balances focus on process and performance; THE BOSS tries to get the most from
people, THE COACH works to get the best from people.
About the Author
Tom Crane, M.B.A., is an experienced OD consultant and facilitator who specializes in
working with leaders and their teams to build "feedback-rich" cultures that create and
sustain true "high-performance." His passion is in sharing the Transformational Coaching
process as contemporary applied leadership.
For over 15 years, Tom has worked nationally and internationally with Fortune 1000, small
entrepreneurial, non-profit, and government organizations in orchestrating strategic
change to optimize performance.
Crane Consulting offers a broad range of experientially-based consulting services
including vision and value-based culture change, leadership development processes,
coaching workshops, 360° feedback, teambuilding, and group facilitation.
Clients include: AES Corporation, BP, CBS, Columbia University, Duty Free International,
Dynegy, ENRON, Florida Power & Light, Hilton, HOST PRO, Josephthal, Marriott, MicronPC.com,
KPMG, Los Alamos Labs, Shell, Times Mirror, United Airlines, Qualcomm, Verizon, and
VISA USA.
What People Are Saying
David Grudermeyer
The most overlooked and underestimated secret to gaining the competitive edge in business is "emotional intelligence." The Heart of Coaching provides a brilliantly practical and long overdue road map for developing executives and managers into emotionally intelligent coaches. A must read-and-use for anyone who has realized that building success requires the know-how to compassionately foster self-responsibility and collaboration in teams.
-- (David Grudermeyer, Ph.D. and Rebecca Grudermeyer, Psy.D., Directors of Willingness Works, and co-authors of Collier's 1997 Mental Health Book of the Year, Sensible Self-Help)
Charles O. Woody
This work is right on point! Performance management is the business issue of our times and coaching is THE requisite skill for all leaders who need to get the best from their teams. Every practitioner will benefit from Tom's contagiously passionate approach, guaranteed to help you and your team. -- (C.O. Woody, Senior Vice President, Florida Power & Light)
Traci Leeds
The best book on coaching to date! The Heart of Coaching is by far the best book on the subject of coaching I have read to date. As a management consultant, I have learned that the most difficult challenge in coaching is blending the "heart" of coaching with measurable results. Tom Crane has skillfully blended the "soft" coaching skills that are neccesary for coaches to inspire and motivate with the "hard" skills of measurably improved performance. It is the latter which is essential for continuing organizational support of any coaching program. Without results, coaching will not be effective. I have been recommending this book to managers around the world because it achieves that delicate balance between organizational culture and individual performance. It is also filled with fun, inspirational quotes, and is easy to read without being too basic. Another "must read". -- (Traci Leeds, Competitive Edge Consulting Services)
Eric Mokover
The concept of Boss as Coach is a compelling one, and Transformational Coaching will define leadership in the 21st Century. Tom Crane provides a mechanism for individual and organizational change that will add enormous value to people and their organizations. -- (Eric Mokover, Asst. Dean and Director, MBA Program, The Anderson School of Management, UCLA)
Craig Neilsen
Coaching provides a powerful communication process that insures "connection
and comprehension" occur between the coach and the coachee, leading to powerful results
with people.--(Craig Neilsen, Ph.D., Director, Organizational Effectiveness and Learning, Micronpc.com)
James E. Newton
This process works! It gets to the truth…it does it with heart…and it unlocks the future!
The Heart of Coaching is one of those rare books full of common sense and applicability.
I want to be surrounded by people who communicate this way!--(James E. Newton, CEO, Newton Learning Corporation)
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