Product Details

Sharon E. Hoffman

This book provides the conceptual framework and the tools for giving and receiving effective feedback for professionals. The authors provide a four-phase feedback model to communicate effectively and develop the skills necessary in resolving conflicts and producing what they call ""win-win"" outcomes. The authors propose that feedback is the key to organizational and individual excellence and that without this effective process, we are destined to fail. The purpose of this book is to enable readers both to receive and give ""championship-level feedback."" The objectives are worthy, but the ABCs are neither simple nor comprehensive. It is written for professionals, with particular emphasis on healthcare teams. The authors often cite healthcare case studies and use examples that affect quality patient care outcomes. Although the book's primary audience is working professionals, it could also be used in educational environments, particularly those characterized by one-on-one learning. The two authors are seasoned professionals with much experience in providing and receiving feedback. Dr. Rubin is particularly well known for his many texts in organizational behavior. Two tools are provided: a four-phase feedback model and behavioral compass points. The four-phase feedback model requires the receiver to remove past experiences with feedback and consciously ""work"" to understand, not defend against, the messages. The model includes negotiating boundaries in the beginning and a mutual debriefing time at the end. The ABCs Behavioral Compass requires practice and debriefing with an evaluation by both parties. This book offers insights and a solution into the difficult careerdevelopment process of giving and receiving feedback. It is not a simple rendition of the usual evaluation conference, but a rather lengthy and somewhat complex model for providing feedback.

Reviewer:Sharon E. Hoffman, MBA, PhD (Medical College of Wisconsin)
Description:This book provides the conceptual framework and the tools for giving and receiving effective feedback for professionals. The authors provide a four-phase feedback model to communicate effectively and develop the skills necessary in resolving conflicts and producing what they call "win-win" outcomes.
Purpose:The authors propose that feedback is the key to organizational and individual excellence and that without this effective process, we are destined to fail. The purpose of this book is to enable readers both to receive and give "championship-level feedback." The objectives are worthy, but the ABCs are neither simple nor comprehensive.
Audience:It is written for professionals, with particular emphasis on healthcare teams. The authors often cite healthcare case studies and use examples that affect quality patient care outcomes. Although the book's primary audience is working professionals, it could also be used in educational environments, particularly those characterized by one-on-one learning. The two authors are seasoned professionals with much experience in providing and receiving feedback. Dr. Rubin is particularly well known for his many texts in organizational behavior.
Features:Two tools are provided: a four-phase feedback model and behavioral compass points. The four-phase feedback model requires the receiver to remove past experiences with feedback and consciously "work" to understand, not defend against, the messages. The model includes negotiating boundaries in the beginning and a mutualdebriefing time at the end. The ABCs Behavioral Compass requires practice and debriefing with an evaluation by both parties.
Assessment:This book offers insights and a solution into the difficult career development process of giving and receiving feedback. It is not a simple rendition of the usual evaluation conference, but a rather lengthy and somewhat complex model for providing feedback.

Booknews

The authors draw on their research with some 10,000 professionals across diverse industries and international cultures to show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication. They detail practical tools and an integrated four-phase feedback model using vignettes, case studies, and b&w cartoons from the newspaper comics pages. Includes a sample assessment instrument. Written for physicians, nurses, educators, executives, and others on patient care teams. Annotation c. by Book News, Inc., Portland, Or.

Rating

3 Stars from Doody

• Table of Contents

Table of Contents