Preface. Introduction to Students. Introduction to Instructors. Acknowledgments. Brief Contents. Detailed Contents. Part I: COMMUNICATING IN THE WORKPLACE. 1. Characterizing workplace communication. 2. Understanding workplace culture. 3. Reading technical information. 4. Addressing audiences. 5. Collaborating in workplace communication. Part II: MANAGING CRITICAL PROCESSES. 6. Managing effective writing and production processes. 7. Locating and using information. 8. Revising and editing. 9. Ensuring usability. Part III: SHAPING INFORMATION. 10. Organizing information. 11. Designing information. 12. Using visual forms. 13. Designing and using electronic media. Part IV: APPLYING STRATEGIES. 14. Creating definitions. 15. Creating technical descriptions. 16. Explaining processes and procedures. Part V: PREPARING PROFESSIONAL COMMUNICATION. 17. Engaging in oral interaction. 18. Preparing correspondence. 19. Preparing proposals. 20. Preparing reports. 21. Preparing instructions and manuals.