Table of Contents
Ch. 1 The supervisor's role 1
Ch. 2 The supervisor's function in organization, administration, and management 9
Ch. 3 Leadership, supervision, and command presence 27
Ch. 4 The training function : problems and approaches 57
Ch. 5 The instructional process 69
Ch. 6 Interpersonal communications 91
Ch. 7 Principles of interviewing 111
Ch. 8 Some psychological aspects of supervision 133
Ch. 9 Special problems in counseling and remediation 151
Ch. 10 Employee dissatisfaction and grievances 175
Ch. 11 Discipline : principles, policies, and practices 185
Ch. 12 Personnel complaint investigation procedures and techniques 201
Ch. 13 Personnel evaluation systems 227
Ch. 14 Performance rating standards and methods 241
Ch. 15 Distribution and deployment of field forces 259
Ch. 16 Tactical deployment of field forces 283
Ch. 17 Conference leading 327
Selected references 349
Index 353
Forewords & Introductions
PREFACE:
Preface
Recognizing that the first-line supervisor plays an indispensable role in the enforcement of American law, and that a straightforward book dealing with the responsibilities of supervisors and the most effective methods of fulfilling these responsibilities was needed, the author wrote the first edition of Supervision of Police Personnel in 1970. Four subsequent editions have followed during the ensuing three decades. With the beginning of the new millennium, the author's brother, Marvin D. Iannone, has joined in the writing of this sixth edition.
During their long law enforcement careers—a combined total of 100 years—both authors realized (and have had this realization confirmed countless times) that certain tenets of the first-line supervisor remain inviolable and that one cannot supervise effectively without an appreciation of these tenets. These time-tested principles include the following:
- Although a supervisor is a manager, he must first think of himself as a leader. Indeed, one cannot be a leader without followers.
- A first-line supervisor is a part of those whom he leads, while at the same time being apart from them. In such a role, he must represent the rank and file to senior management and simultaneously represent senior management to the rank and file.
- When supervising, he must practice the Golden Rule.
- He must earn, not demand the respect of others.
- He must set the highest example.He must without exception be consistent and fair.
- His honor and professionalism must always be beyond reproach.
It is theauthors'conviction that a supervisor, experienced or inexperienced, who applies the principles and techniques outlined in this book while using the foregoing tenets as an ever-present backdrop will be well on his way toward actualizing his greatest potential.
This edition has been updated to be consistent with changes in the law and the currently preferred practices of progressive police organizations.
The authors sincerely express their gratitude to all those professionals in law enforcement for their many contributions to the preparation of this book, and we are particularly grateful to all who have had such a profound influence on our professional and personal lives. We also thank the following reviewers: Alvin Berndt, Criminal Justice Institute; Michael Buerger, Northeastern University; Alan Mentzer, Truckee Meadows Community College; and Alan Marston, South Maine Technical College.
Our special thanks to Clara and Patricia for their never-ending support and patience.
Nathan lannone
Marvin lannone
Read an Excerpt
PREFACE:
Preface
Recognizing that the first-line supervisor plays an indispensable role in the enforcement of American law, and that a straightforward book dealing with the responsibilities of supervisors and the most effective methods of fulfilling these responsibilities was needed, the author wrote the first edition of Supervision of Police Personnel in 1970. Four subsequent editions have followed during the ensuing three decades. With the beginning of the new millennium, the author's brother, Marvin D. Iannone, has joined in the writing of this sixth edition.
During their long law enforcement careers—a combined total of 100 years—both authors realized (and have had this realization confirmed countless times) that certain tenets of the first-line supervisor remain inviolable and that one cannot supervise effectively without an appreciation of these tenets. These time-tested principles include the following:
- Although a supervisor is a manager, he must first think of himself as a leader. Indeed, one cannot be a leader without followers.
- A first-line supervisor is a part of those whom he leads, while at the same time being apart from them. In such a role, he must represent the rank and file to senior management and simultaneously represent senior management to the rank and file.
- When supervising, he must practice the Golden Rule.
- He must earn, not demand the respect of others.
- He must set the highest example.He must without exception be consistent and fair.
- His honor and professionalism must always be beyond reproach.
It is the authors'conviction that a supervisor, experienced or inexperienced, who applies the principles and techniques outlined in this book while using the foregoing tenets as an ever-present backdrop will be well on his way toward actualizing his greatest potential.
This edition has been updated to be consistent with changes in the law and the currently preferred practices of progressive police organizations.
The authors sincerely express their gratitude to all those professionals in law enforcement for their many contributions to the preparation of this book, and we are particularly grateful to all who have had such a profound influence on our professional and personal lives. We also thank the following reviewers: Alvin Berndt, Criminal Justice Institute; Michael Buerger, Northeastern University; Alan Mentzer, Truckee Meadows Community College; and Alan Marston, South Maine Technical College.
Our special thanks to Clara and Patricia for their never-ending support and patience.
Nathan lannone
Marvin lannone
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