Risk Issues and Crisis Management: A Casebook of Best Practice by Michael Regester, Judy Larkin

Synopsis

In today's environment, organizations have to understand and respond rapidly to shifting public values, rising expectations, demands for public consultation and an increasingly intrusive news media. This is particularly crucial when things go wrong—when crises are handled badly they can cause severe damage to an organization's reputation, sales, profitability and share price.Risk Issues And Crisis Management shows clearly how issues and crises can be handled successfully and effectively with minimal damage and disruption. The book includes examples, case studies and models to show how complex crises have been handled in practice, including both successful and unsuccessful campaigns.