Part I: Principles of Good WritingChapter 1 Characteristics of Professional Writing Chapter 2 Choosing the Right Words Chapter 3 Writing Sentences and Paragraphs Chapter 4 Building Goodwill in Your Message Chapter 5 Planning and Preparing Messages Chapter 6 Composing, Editing, and Proofreading Part II: Writing Effective Messages Chapter 7 Writing E-mails, E-mail Attachments, and Routine Correspondence Chapter 8 Writing Inquiries and Requests Chapter 9 Writing Replies to Inquiries and Requests Chapter 10 Writing and Acknowledging Orders Chapter 11 Writing Credit and Collection Messages Chapter 12 Writing Persuasive Messages Chapter 13 Writing Claim and Adjustment Messages Chapter 14 Writing Goodwill Messages Part III: Writing Other Effective Communications Chapter 15 Writing Public Officials and the Media Chapter 16 Writing Meeting Reports Chapter 17 Writing Memo Reports Chapter 18 Writing Directions, Instructions, and Abstracts (and more...)