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WELL CITED RESEARCH, EASY TO FOLLOW PRINCIPLES, VERY PRACTICAL. OUR PATIENTS ARE CUSTOMERS. THEY HAVE A CHOICE AS TO WHEN AND WHERE THEY ACCESS HEALTHCARE. HEALTHCARE PROVIDERS MUST MAKE A POSITIVE IMPACT WITH EVERY SINGLE ENCOUNTER. THIS BOOK PROVIDES THE FOUNDATION FOR HOW AN ORGNAIZATION CAN CHANGE IT'S CULTURE TO MEET AND EXCEED CUSTOMER EXPECTATIONS.
So much of a medical organization s success rides on the leadership, conduct, and performance of its physicians. How does a health care organization engage its physicians to lead by example? And how does a physician in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of "managing" a clinical practice do what needs to be done to foster satisfaction and loyalty among patients? Practicing Excellence eloquently answers these questions.
Stephen C. Beeson, MD, has created a brilliant guide to implementing physician leadership and behaviors that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.