| An Introduction to Letters | |
| Ch. 1 | Promoting Yourself: Letting People Know You Are a Real Estate Agent | 1 |
| Ch. 2 | Listing Solicitation Letters - General | 11 |
| Ch. 3 | Responses to Owner Inquiries | 37 |
| Ch. 4 | Solicitations for For Sale By Owner Listings | 51 |
| Ch. 5 | Servicing the Listing | 67 |
| Ch. 6 | Owner Cancellation/Breach of Listing | 129 |
| Ch. 7 | Residential Buyer Solicitation | 137 |
| Ch. 8 | Business and Investment Buyer Solicitation | 165 |
| Ch. 9 | Buyer Letters | 183 |
| Ch. 10 | Property Management | 215 |
| Ch. 11 | Letters to Other Brokers | 245 |
| Ch. 12 | Letters Dealing with Conflict | 261 |
| Ch. 13 | Personnel Letters | 269 |
| Ch. 14 | Lender, Attorney and Settlement Letters | 295 |
| Ch. 15 | Press Releases | 317 |
| Ch. 16 | Miscellaneous Letters | 333 |
| Index | 341 |