| Preface | xiii |
| Part 1 | Background for Conducting Performance Reviews | 1 |
| How to Plan, Conduct, and Write a Performance Review | 3 |
| Setting Performance Goals | 4 |
| Documenting Critical Incidents and Significant Behaviors | 7 |
| Common Performance Review Errors | 9 |
| Legal Issues | 12 |
| Conducting the Review | 13 |
| Making the Session Go Smoothly | 18 |
| How to Talk About Salary | 20 |
| Perfect Phrases for Performance Reviews | 20 |
| Part 2 | Examples of Forms for Performance Reviews | 23 |
| Part 3 | Perfect Phrases for Performance Appraisal | 33 |
| Topics Listed Alphabetically | |
| Accuracy | 41 |
| Administrative Skills | 42 |
| Analytic Skills | 44 |
| Appraisal and Evaluation Skills | 46 |
| Attendance | 48 |
| Attitude or Approach to Work | 50 |
| Coaching | 52 |
| Communication Skills, Verbal | 54 |
| Communication Skills, Written | 56 |
| Computer Skills | 58 |
| Conflict Management | 60 |
| Cooperation | 62 |
| Cost Cutting | 64 |
| Creativity | 65 |
| Customer Relations | 67 |
| Data Entry | 69 |
| Deadlines, Ability to Meet | 71 |
| Decision Making | 72 |
| Dedication to Job/Work | 74 |
| Delegation | 76 |
| Dependability | 78 |
| Development of Subordinates | 80 |
| Equal Opportunity/Diversity | 82 |
| Ethical Behavior | 84 |
| Feedback, Receiving and Giving | 86 |
| Financial Management | 88 |
| Flexibility | 90 |
| General Job Skills | 91 |
| Goal Achievement | 93 |
| Goal and Objective Setting | 94 |
| Grooming and Appearance | 96 |
| Initiative | 98 |
| Interpersonal Skills | 100 |
| Judgment | 102 |
| Knowledge of Company Processes | 104 |
| Knowledge of Job | 105 |
| Leadership Skills | 107 |
| Listening Skills | 110 |
| Long-Range Planning | 111 |
| Management Control | 112 |
| Management Skills | 114 |
| Managing Details | 116 |
| Managing Expenses | 117 |
| Mechanical Skills | 118 |
| Multi-Tasking | 120 |
| Negotiating Skills | 122 |
| Organizing Skills | 124 |
| Orientation to Work | 125 |
| Participative Management | 126 |
| Personal Growth | 127 |
| Persuasiveness | 128 |
| Phone Skills | 130 |
| Physical Abilities | 132 |
| Planning and Scheduling | 133 |
| Political Skills | 134 |
| Potential for Advancement | 136 |
| Problem Solving | 137 |
| Productivity | 139 |
| Product Knowledge | 141 |
| Professionalism | 143 |
| Programming Skills | 144 |
| Project Management | 146 |
| Quality Management | 148 |
| Quality of Work | 150 |
| Quantity of Work | 152 |
| Research Abilities | 153 |
| Resource Use | 154 |
| Safety | 155 |
| Sales Ability | 157 |
| Stress, Ability to Work Under | 159 |
| Supervisory Skills | 161 |
| Teamwork | 163 |
| Technical Skills | 165 |
| Time Management Skills | 167 |
| Topics by Job Category | |
| General Job Skills/Traits | |
| Accuracy | 41 |
| Administrative Skills | 42 |
| Attendance | 48 |
| Customer Relations | 67 |
| General Job Skills | 91 |
| Interpersonal Skills | 100 |
| Judgment | 102 |
| Knowledge of Company Processes | 104 |
| Knowledge of Job | 105 |
| Productivity | 139 |
| Safety | 155 |
| Stress, Ability to Work Under | 159 |
| Technical Skills | |
| Analytic Skills | 44 |
| Computer Skills | 58 |
| Data Entry | 69 |
| Mechanical Skills | 118 |
| Problem Solving | 137 |
| Product Knowledge | 141 |
| Programming Skills | 144 |
| Research Abilities | 153 |
| Technical Skills | 165 |
| Productivity | |
| Cost Cutting | 64 |
| Deadlines, Ability to Meet | 71 |
| Decision Making | 72 |
| Financial Management | 88 |
| Goal Achievement | 93 |
| Goal and Objective Setting | 94 |
| Long-Range Planning | 111 |
| Managing Details | 116 |
| Organizing Skills | 124 |
| Productivity | 139 |
| Project Management | 146 |
| Quality Management | 148 |
| Quality of Work | 150 |
| Quantity of Work | 152 |
| Resource Use | 154 |
| Sales Ability | 157 |
| Time Management Skills | 167 |
| Management/Leadership/Supervisory | |
| Appraisal and Evaluation Skills | 46 |
| Coaching | 52 |
| Delegation | 76 |
| Development of Subordinates | 80 |
| Equal Opportunity/Diversity | 82 |
| Leadership Skills | 107 |
| Management Control | |
| Management Skills | 114 |
| Managing Expenses | 117 |
| Participative Management | 126 |
| Planning and Scheduling | 133 |
| Supervisory Skills | 161 |
| Communications/Interpersonal | |
| Communication Skills, Verbal | 54 |
| Communication Skills, Written | 56 |
| Conflict Management | 60 |
| Feedback, Receiving and Giving | 86 |
| Listening Skills | 110 |
| Negotiating Skills | 122 |
| Phone Skills | 130 |
| Political Skills | 134 |
| Teamwork | 163 |
| Personal Qualities/Characteristics | |
| Attitude or Approach to Work | 50 |
| Cooperation | 62 |
| Creativity | 65 |
| Dedication to Job/Work | 74 |
| Dependability | 78 |
| Ethical Behavior | 84 |
| Flexibility | 90 |
| Grooming and Appearance | 96 |
| Initiative | 98 |
| Orientation to Work | 125 |
| Personal Growth | 127 |
| Persuasiveness | 128 |
| Physical Abilities | 132 |
| Potential for Advancement | 136 |
| Professionalism | 143 |
| Appendix A. | Ten Mistakes Managers Make When Conducting Performance Appraisals | 169 |
| Appendix B. | Seven Mistakes Employees Make During Performance Appraisals | 173 |