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We use this book in our pediatric practice for all of our RN's to perform telephone triage. It is our standard of care.
"Inside this guide, you'll find the step-by-step protocols needed for effective telephone triage of common pediatric symptoms." Presented logically in algorithmic format, each protocol lists the questions to ask callers when evaluating the urgency of their problem, and shows you how to differentiate cases requiring emergency intervention from those better addressed through an office visit or home care. You'll also find first-aid and home care instructions for parents and tips alerting parents to potential complications warranting a call back.
Schmitt, Barton D., MD (Univ of Colorado)
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