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$25.95

Textbook Details

  • EDITION:
    1st Edition
  • ISBN:
    0071548335
  • ISBN-13:
    9780071548335
  • PUB. DATE:
    June 2008
  • PUBLISHER:
    McGraw-Hill Companies, The
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1 by Joseph A. Michelli

$25.95 List Price
  • Overview
  • EditorialReviews
  • CustomerReviews
  • Features
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Customer Reviews

IBM Competitive Edge Book Club Selects Book in Q3 2008by Brien_Convery

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The IBM Competitive Edge Book Club is open to all Sales professionals at IBM. "The New Gold Standard" was our Q3 2008 book club selection. Overall feedback from the members was good. In the feedback from the members, we ask them the question - "What will you do differently in your job since your study of this book?" Some of the replies directly from the members included:

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Detailed and well-written company biography.by HyperionDn

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"The New Gold Standard" is a detailed book by consultant Joseph Michelli and the official Ritz-Carlton/Marriott ownership. Full of thorough and well presented information--hence the 5 star rating I gave it. Focuses on the Ritz-Carlton itself, issues of internal change and consistency since the recent takeover by Marriott from the original team. Quite an excellent case study, and a defining...

An inside look at the Ritz-Carltonby RolfDobelli

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Even if you've never stayed at a luxurious Ritz-Carlton hotel, you are likely to know of the hospitality chain's sterling reputation. Few companies enjoy such powerful brand recognition; after all, the word "ritzy" has become part of the English vocabulary. Incredibly, no one ever wrote a corporate biography about The Ritz-Carlton, and its secrets of success and service, until Joseph A. Michelli took...


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Overview -

The New Gold Standard

Product Details

  • Pub. Date: June 2008
  • Publisher: McGraw-Hill Companies, The
  • Sales Rank: 65,672

Synopsis

Set the "Gold Standard" for your industry.



• Define and Refine

• Empower Through Trust

• It's Not About You

• Deliver 'Wow!'

• Leave a Lasting Footprint

"Required reading for anyone who wants to learn how to create passionate employees and customers!" --Ken Blanchard, co-author of The One Minute Manager and The One Minute Entrepreneur



“The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader." --Brian Tracy, author of The Way to Wealth



Biography

Joseph A. Michelli, Ph.D., is an internationally

sought-after speaker and business consultant whose

clients include Bridgestone Firestone, Nokia, The

Hartford Insurance Group, and UCLA Health

System. The author of the bestselling The Starbucks

Experience, he has appeared on The Glenn Beck Show and CNBC’s On the Money.