Manual of Travel Agency Practice by Gwenda Syratt, Jane Archer

From the Publisher

Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:

* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
* Global distribution systems - how to make bookings, and the new windows-based environment
* A full endorsement by Travel Weekly

The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.

Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.

* Fully revised edition, absorbing the repurcussions of new technology within the industry.
* Practical know-how for anyone seeking a career that involves travel agency work.
* Clear and comprehensive - designed with the needs of the student in mind.

Booknews

Introduces the role and functions of the travel agent to career- bound students or those already working for a travel agency. Written in England and geared to travel from the United Kingdom, with many examples and exercises using the British pound. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

• ISBN: 0750656891
  
• ISBN-13: 9780750656894
• Format: Paperback, 248pp
• Publisher: Elsevier Science & Technology Books
• Pub. Date: August 2003
• Edition Description: REV
• Edition Number: 3
• Sales Rank: 366,057

• Table of Contents

Table of Contents