Managing for Quality and Performance Excellence (with CD-ROM) by James R. Evans

Synopsis

Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

Biography

Jim Evans is full professor and director of the Total Quality Management Center at the University of Cincinnati. His esteemed service includes president of the Decision Sciences Institute 1997-1998. During the annual Quality Congress in May 2004, The American Society for Quality presented Jim and co-author Bill Lindsay with the Philip B. Crosby Medal. The Crosby Medal was presented to them for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6e. The Crosby Medal was presented to the the authors "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management." Effective March 1, 2005, Jim was appointed by U.S. Secretary of Commerce Donald Evans to a three-year term as a member of the prestigious Judges Panel for the Malcolm Baldrige National Quality Award.

William M. Lindsay is a Professor of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D from Georgia State University. He has authored numerous articles in quality management, business strategy, and distance education. In addition to co-authoring six editions of The Management and Control of Quality, he is the co-author of the text, Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award from 1999-2002, as a judge for the Kentucky Quality Award since 2000, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati in 1997-1999. He is a senior member and Past President of the Cincinnati Chapter of the Institute ofIndustrial Engineers and is a member of the American Society for Quality (ASQ), in addition to many other professional organizations. His teaching experience includes quality management, project management, operations management, organizational theory and development, and business strategy. His research interests include applications of quality management to service and manufacturing operations, performance management, project management, employee involvement, and distance education.