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List Price
$34.95
Textbook Details
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ISBN:0313362785
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ISBN-13:9780313362781
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eISBN:9780313362798
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PUB. DATE:June 2009
- PUBLISHER:Greenwood Publishing Group, Incorporated
Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace by Joan C. Curtis
$34.95 List Price
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Customer Reviews
I wish I had this book years ago!by Anonymous
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This fascinating book had me right from the beginning! In addition to being an interesting read, the illustrations and topics in the book are presented in a very understandable and logical manner. We all have "sticky" situations that pop up from time-to-time and the many examples Dr. Curtis provides, create a great reference guide to handle what we face in life everyday. While reading...
Overview -
Managing Sticky Situations at Work
Product Details
- Pub. Date: June 2009
- Publisher: Greenwood Publishing Group, Incorporated
- Sales Rank: 1,127,457
- ISBN-13: 9780313362781
- ISBN: 0313362785
Synopsis
Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace gives employers and employees the tools they need to resolve uncomfortable, unproductive workplace conflicts in a forthright, sensitive, and systematic way. This necessary and timely title gives readers examples of common, real-life workplace situations, followed up with a new and effective way to respond—the Say It Just Right model of communication—applied to each case.
Managing Sticky Situations at Work ranges over a myriad of all-too-familiar problems involving and affecting bosses, co-workers, clients, and subordinates. Examples come from the health care professions, information technology companies, small businesses, retail, the public sector, and other sources. From back-stabbing and personality clashes, to bullying bosses and awkward office romances, to inappropriate Internet use and nasty emails, it gives readers recognizable scenarios, practical solutions, and the parameters to help them Òsay it just rightÓ when it is time to act.
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