
Reserve it at BN.com & pick it up in 60 minutes at your local store.
Enter a zip code
(Paperback)
Reader Rating:
See Detailed Ratings
January 26, 2010: This is a must read for all moderators, admins or anyone running an online community. This book has given me more insight on how to handle those sticky situations that forum admins dread to face. The book emphasizes more on dealing with users rather than a technical side. A lot of the topics discussed are situations that I've personally dealt with and has helped me improve the way I approach issues with users in my community. It's a great resource to have by your desk and I highly recommend this book to anyone looking to improve their online community.
Reader Rating:
See Detailed Ratings
April 13, 2008: This book by Patrick O'Keefe is an amazing read. From the moment I received the book I was unable to put it down. What started as a brief overview (skim) read became a deeper read that led to another to soak in the vast amounts of excellent information. Great job Patrick, on creating an amazing book that helps make the Forums community a stronger more educated one.