| 1 | Introduction | 2 |
| 2 | Managing change | 38 |
| 3 | Assessing external environments | 74 |
| 4 | Managing within cultural contexts | 112 |
| 5 | Ethics and social responsibility | 148 |
| 6 | Strategic management | 190 |
| 7 | Organizational structure and design | 226 |
| 8 | Planning | 266 |
| 9 | Individual and group decision making | 298 |
| 10 | Leadership I : basics concepts and processes | 346 |
| 11 | Leadership II : approaches and issues | 376 |
| 12 | Motivation | 408 |
| 13 | Groups and teams | 446 |
| 14 | Communication and negotiation | 488 |
| 15 | Managing human resources | 522 |
| 16 | Control | 564 |
| 17 | Organizational development and transformation | 602 |