
Reserve it at BN.com & pick it up in 60 minutes at your local store.
Enter a zip code
(Hardcover)
Marketing consultant and business commentator Turner wonders how the pioneer retailing company became a poor relation in the industry. She finds that some reasons are old and others new, and include missteps by particular leaders, miscommunication throughout the organization, pure stupidity, and sound decisions undermined by changing conditions. Annotation ©2003 Book News, Inc., Portland, OR
More Reviews and RecommendationsMARCIA LAYTON TURNER is the bestselling author of The Unofficial Guide to Starting a Small Business. Writing for and about business for many years, Turner has covered small businesses, middle market companies, and major corporations. She has written for several top magazines and Web sites, including Business 2.0 and Office.com, and was the small business "guru" for iVillage.com’s AboutWork site and Macmillan’s Web community. With an MBA in corporate strategy and marketing from the University of Michigan, Turner spent several years with Eastman Kodak Company in marketing and marketing communications before starting her own marketing consulting firm, which she currently manages. Through her work as a consultant, she has been profiled or quoted as a marketing and start-up expert in numerous publications. She is also a frequent speaker on business management and marketing topics, delivering presentations to local, regional, and national audiences.