
Reserve it at BN.com & pick it up in 60 minutes at your local store.
Enter a zip code
(Hardcover - New Edition)
Goulston (Get Out of Your Own Way at Work) returns with a primer on dealing with hard-to-reach people in virtually every scenario—defiant executives, angry employees, families in turmoil, warring couples—through use of well-honed psychological techniques. Negotiating intractable situations is like driving up a steep hill, he posits, but most of us make the mistake of creating more resistance by shifting up; “downshift, and you get control,” he writes. His “Persuasion Cycle” filters illustrative snippets from counseling sessions during which he digs into an impressive bag of tricks—“Magic Paradox,” “Impossibility Question,” “Empathy Jolt”—techniques “like martial arts moves: potent on their own, but even more powerful when you combine them.” His successful persuasion case studies include negotiating a police standoff and assisting a married couple's conflict resolution. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful. (Sept.)
Reader Rating:
See Detailed Ratings
November 03, 2009: Mark Goulston has hit another home run.
Just Listen provides excellent advice for how to improve your relationships with even the most difficult people. The book provides just enough detail on how the brain works to make understanding the concepts easier without needing a medical degree to understand it. The nine rules for getting through to anyone are all the practices the popular and effective people use to get their point across. Mark details these practices in a way everyone can understand and put to use. The 12 ways to achieve buy-in are simple, actionable methods that will dramatically improve your ability to communicate and connect. If you only read one book this year, make it Just Listen - it is a life changer!Reader Rating:
See Detailed Ratings
September 11, 2009: You'll see yourself just in the first page, tolerating someone difficult you gives you gray hair. This is more than a game of words, it is a real way to reach beyond another person's attitude by reaching into yourself first. A very healthy and productive approach that will help a lot of people personally and professionally.
I Also Recommend: Get Out of Your Own Way, Get Out of Your Own Way at Work and Help Others Do the Same, Groundswell.