Challenges of Living in a Global Society Living in a Global Village Contributors to Cultural Diversity The Necessity and Benefits of Intercultural Communication Summary Case Study: The Cronulla Riots Further Reading Understanding Communication The Essence of Communication The Multifaceted Nature of Communication Models of Communication Levels of Communication Communication and Culture Summary Case Study: Hanging Out in the Public Square Further Reading Understanding Culture The Pervasive Nature of Culture Definitions and Components of Culture Characteristics of Culture Subcultures Summary Case Study: The Roma People in Eastern Europe Further Reading The Influence of Culture on Perception The Nature of Human Perception Stages of the Perception Process The Influence of Culture on Perception Perception and Intercultural Communication Summary Case Study: How are Eastern Europeans Perceived by the West?
Further Reading Cultural Orientations and Behaviours Culture as a Repertoire of Human Behaviours Dimensions of Culture Kluckhohn and Strodtbeck's Value Orientations Intercultural Communication Ethics Summary Case Study: Dinner at a Japanese Home Further Reading Verbal Communication and Culture The Power of Language The Components and Characteristics of Verbal Codes Language and Perception Cultural Variations in Verbal Communication Language and Identity Summary Case Study: How Many Languages Still Exist in the World Today?
Further Reading Non-Verbal Communication and Culture Universality and Variation of Nonverbal Communication Characteristics and Functions of Nonverbal Codes Types of Nonverbal Communication Influence of Culture on Nonverbal Communication Summary Case Study: Yum Cha and Chinese Culture Further Reading Categorization, Subgroups and Identities The Multifaceted Nature of Identities Social Categorization and Identities Subgroup Memberships and Different Types of Identities Identities and Intercultural Communication Summary Case Study: History of South African Identity and Apartheid in South Africa Developing Relations with Culturally Different Others The Nature of Human Relationships Dimensions of Human Relationships Stages of Human Relationship Development Culture and Human Relationship Development Developing Intercultural Relationships Summary Case Study: Love by Arrangement in India Further Reading Managing Intercultural Conflicts Pervasiveness of Intercultural Conflicts Potential Sources of Intercultural Conflict Stages in the Conflict Process Conflict Management Styles and Approaches Influence of Culture on Conflict Management Summary Case Study: Violent Conflicts in the Former Yugoslavia Further Reading Mass Media, Technology, and Cultural Change The World of the Mass Media Globalization, Technology, and the Mass Media The Mass Media and Symbolic Social Reality The Mass Media and Cultural Change Summary Case Study: OhMyNews in South Korea Further Reading Immigration and Acculturation Immigration and Cultural Diversity Migration and Globalization Diversity and Multiculturalism Acculturation and Culture Shock Cross-cultural Adaptation Summary Case Study: Migration and Diversity in Australia Further Reading Becoming an Effective Intercultural Communicator Global and Local Dimensions of Culture Homogenization and Fragmentation From Local to Global From Global to Local Developing Intercultural Competence Summary Case Study: Doctors Without Borders Further Reading Glossary References Index