Unit 1: Fundamentals of interviews Topic A: Selection interviews A-1: Identifying the importance of interviewing skills A-2: Identifying types of interviews Topic B: Success factors B-1: Identifying success factors B-2: Defining a job B-3: Analyzing the culture of an organization B-4: Defining the culture of an organization B-5: Writing success factors Unit 2: Planning and preparing Topic A: Plan and prepare for an interview A-1: Analyzing a candidate's resume A-2: Identifying lead questions A-3: Identifying sample lead questions A-4: Preparing an office Topic B: Personality styles B-1: Identifying personality styles Unit 3: Handling and conducting Topic A: Handle an interview A-1: Identifying types of candidates A-2: Understanding the importance of silence Topic B: Conduct an interview B-1: Opening the interview B-2: Gathering information B-3: Taking notes B-4: Identifying effective communication techniques Unit 4: Evaluating and deciding Topic A: Evaluate a candidate A-1: Identifying types of bias A-2: Evaluating a candidate Topic B: Make a decision B-1: Ranking a candidate Unit 5: Following up Topic A: Follow up after an interview A-1: Meeting the criteria A-2: Identifying steps to follow up A-3: Understanding self-evaluation Unit 6: EEO guidelines Topic A: Evaluate a candidate A-1: Understanding EEO laws A-2: Identifying general principles A-3: Identifying key EEO terms Unit 7: Non-discrimination and interview questions Topic A: Identify appropriate questions A-1: Identifying types of questions A-2: Disqualifying candidates Unit 8: Federal laws Topic A: Americans with Disabilities Act A-1: Understanding Americans with Disabilities Act A-2: Identifying permitted and prohibited questions Topic B: Immigration Reform and Control Act B-1: Hiring employees B-2: Understanding the Form I-9