Part I. The Basics
Chapter 1: Introduction to Interpersonal Communication
The Study of Interpersonal Communication
Interpersonal Communication Competence
Contetxs and Interpersonal CommunicationTypes of Communication
Metacommunication
Principles of Communication
Components in a Transactional Model of Communication
Chapter 2: Perception
Introduction to Perception
Why It's Important to Study Perception and Communication
The Stages in the Perception Process
Perceptual Biases
Describing Sense Data and Perception Checking to Prevent Perceptual Bias
Contexts and Perception
Contexts and Improving Communication Competence
Overcoming Communication Challenges: Stereotyping and Prejudice
Chapter 3: The Self-Concept and Communication
Introduction to the Self Concept
Why It's Important to Study Self-Concept
Characteristics and Components of the Self-Concept
The "Face" We Present to Others
Contexts and Self-Concepts
Defensiveness and Non-Defensive Reactions
Overcoming Communication Challenges: Inflated Self-Esteem
Chapter 4: Emotion and Communication
Introduction to Emotion
Emotions and Physiology: Fast-Track and Slow-Track Circuit Emotions
Types of Emotions
Managing Our Emotions
Expressing Our Emotions
Contexts and Emotions
Overcoming Communication Challenges: Workplace Bullying and Mobbing
Part II. Creating Competent Messages
Chapter 5: Creating Competent Messages
Introduction to Verbal Communication
Why It's Important to Study Verbal Communication
Verbal Communication and Meaning
Skills for Improving Verbal Communication
Verbal Communication's Influence on Thought
Contexts and Verbal Communication
Overcoming Communication Challenges: Gender-Biased Language
Chapter 6: Nonverbal Communication
Introduction to Nonverbal Communication
Why It's Important to Study Nonverbal Communication
Functions of Nonverbal Communication
Types of Nonverbal Communication
Nonverbal Immediacy Behaviors
Contexts and Nonverbal Communication
Overcoming Communication Challenges: Stalking
Chapter 7: Conversation and Communication Style
Introduction to Conversation and Communication Style
Why It's Important to Study Conversation
Conversation, Communication, Apprehension, and Motivation
How Conversation Functions
Skills of Competent Conversationalists
Contexts, Conversations, and Communication Style
Overcoming Communication Challenges: Conversational Dilemmas
Chapter 8: Listening and Confirming Responses
Introduction to Listening and Confirming Responses
Why It's Important to Study Listening and Confirming Responses
Stages in the Listening Process
Types of Confirmimg Responses
Contexts, Listening, and Confirming Responses
Overcoming Communication Challenges: Face-Threatening Acts
Part III. Communication Competency in Relationships
Chapter 9: Disconfirming Commmunication and Setting Boundaries
Introduction to Disconfirming Communication and Setting Boundaries
Why It's Important to Study Disconfirming Communication and Setting Boundaries
Assertive, Aggressive, and Submissive Communication
Setting Boundaries with Assertive Communication
Contexts and Their Influence on Disconfirming Communication and setting Boundaries
Overcoming Communication Challenges: Covert Verbal Abuse
Chapter 10: Interpersonal Relationships
Introducing Interpersonal Relationships
Why It's Important to Study Interpersonal Relationships
Theoretical Perspectives About Interpersonal Relationships and Self-Disclosure
Models of Relational Development
Skills in the Life Cycle of a Relationship
Contexts and Interpersonal Relationships
Overcoming Communication Challenges: Relational Transgressions
Chapter 11: Interpersonal Conflict
Introduction to Interpersonal Conflict
Why It's Important to Study Interpersonal Conflict
Types of Interpersonal Conflict
Personal Conflict Styles
Collaborative Conflict Resolution
Communicating Apologies and Forgiveness
Contexts and Interpersonal Conflict
Overcoming Communication Challenges: Couple Violence
