Foreword xix
Introduction xx
Chapter 1—Cisco Unified Communications Manager Architecture 3
Chapter Objectives 3
CUCM Overview 4
Cisco UC Solution Components 4
Cisco UC Network 7
CUCM Functions 8
CUCM Signaling and Media Paths 10
Example: Basic IP Telephony Call 10
CUCM Hardware, Software, and Clustering 11
CUCM Cluster 13
Cisco 7800 Series Media Convergence Servers 14
Cisco UC Operating System 14
Cisco UC Database 15
Static Configuration Data 15
User-Facing Features 15
Database Access Control 17
CUCM Licensing 18
License File Request Process 21
Obtaining Additional Licenses 22
Licensing Components 22
Calculating License Units 25
License Unit Reporting 25
Chapter Summary 27
Review Questions 28
Chapter 2—Deployment Models 33
Chapter Objectives 33
CUCM: Single-Site Deployment 34
Multisite WAN with Centralized Call Processing 36
Multisite Deployment with Distributed Call Processing 39
Benefits 42
Best Practices 42
Clustering over the IP WAN 43
CUCM Call-Processing Redundancy 45
Chapter Summary 48
Review Questions 49
Chapter 3—Installation and Upgrade 53
Chapter Objectives 53
CUCM Installation and Upgrade Overview 53
CUCM Installation and Upgrade Options 54
Basic Install 54
Upgrade During Install 55
Windows Upgrade 55
5.x or Later Upgrade 55
Upgrade Methods 55
Installation Disc 56
Hardware Configuration 56
Basic Installation (Installation DVD) 56
Important Configuration Information 57
Installation Procedures for Basic Install 61
Basic Installation (Preinstalled) 62
Upgrade During Install 63
Windows Upgrade 66
CUCM 5.x and 6.x Upgrades 67
Dual Partitions 68
Chapter Summary 68
Review Questions 69
Chapter 4—Administration 71
Chapter Objectives 71
CUCM User Interface Options 72
CUCM User Options Interface 73
CUCM Administration Interface 75
Cisco Unified Serviceability Interface 76
Disaster Recovery System 78
Operating System Administration 79
Command-Line Interface 81
Chapter Summary 82
Review Questions 83
Chapter 5—Initial Configuration Settings 87
Chapter Objectives 87
CUCM Initial Configuration 88
Network Components 88
Network Time Protocol 88
Dynamic Host Configuration Protocol 89
Trivial File Transfer Protocol 89
Domain Name System 89
NTP and DHCP Considerations 90
DHCP 92
DNS 94
Network and Feature Services 97
Network Services 98
Feature Services 98
Service Activation 99
Control Center 99
Global Server Settings 100
Enterprise Parameters 100
Service Parameters 104
Chapter Summary 107
Review Questions 108
Chapter 6—Managing User Accounts 113
Chapter Objectives 113
CUCM User Accounts 113
User Account Types 114
User Privileges 115
User Management 118
Managing User Accounts 119
Lightweight Directory Access Protocol 125
LDAPv3 Integration 126
LDAPv3 Synchronization 127
Synchronization Agreements 128
Synchronization Search Base 129
Synchronization Best Practices 131
LDAPv3 Synchronization Configuration 132
LDAPv3 Authentication 134
LDAPv3 Authentication Configuration 137
Chapter Summary 138
Review Questions 138
Chapter 7—Endpoints 143
Chapter Objectives 143
CUCM Endpoints 144
Endpoint Features 145
Cisco IP Phone Models 147
Entry-Level Cisco IP Phones 147
Midrange Cisco IP Phones 148
High-End Cisco IP Phones 148
Other Cisco IP Phones 149
Cisco IP Phones: Boot Sequence 151
H.323 Endpoint Support 155
SIP Third-Party IP Phone Support in CUCM 157
SIP Third-Party Authentication 159
Chapter Summary 161
Review Questions 161
Chapter 8—Cisco Catalyst Switches 165
Chapter Objectives 165
Cisco LAN Switches 166
Providing Power to Cisco IP Phones 167
Cisco Prestandard Power over Ethernet Device Detection 169
IEEE 802.3af Device Detection 169
Voice VLAN Support on Cisco IP Phones 171
Single VLAN Access Port 173
Multi-VLAN Access Port 174
802.1q Trunk Port 175
Native Cisco IOS VLAN Configuration 176
CatOS VLAN Configuration 178
Chapter Summary 180
Review Questions 180
Chapter 9—CUCM Configuration 185
Chapter Objectives 185
Endpoint Configuration Tools and Elements Overview 186
Endpoint Basic Configuration Elements 187
Device Pool 187
Phone Network Time Protocol Reference 189
Date/Time Groups 190
Cisco Unified CM Group 191
Regions 192
Locations 193
Phone Security Profile 194
Device Settings 195
Device Defaults 196
Phone Button Template 197
Softkey Template 198
SIP Profile 199
Common Phone Profiles 200
Phone Configuration Element Relationship 201
IP Phone Auto Registration 202
Auto-Registration Configuration 204
Bulk Administration Tool and Tool for Auto'Registered Phone Support 206
Tool for Auto-Registered Phone Support 207
TAPS: Phone Insert Process 207
Bulk Administration Tool 208
Bulk Provisioning Service 209
Phone Template 209
Line Template 210
CSV File Upload 211
Phone Validation 212
Inserting IP Phones into the CUCM Database 213
Manual Configuration 214
Endpoint Registration Verification 217
Third-Party SIP Phone Configuration 218
Hardening Cisco IP Phones 221
PC Port 222
Settings Access 222
Cisco IP Phones Web Services 222
Gratuitous Address Resolution Protocol 223
PC Voice VLAN Access 225
Chapter Summary 227
References 227
Review Questions 228
Chapter 10—Configuring Voice Gateways 231
Chapter Objectives 231
Media Gateway Control Protocol Gateways 231
Endpoint Identifiers 232
MGCP Gateway Support 234
MGCP Configuration Server 236
Q.931 Backhaul 237
MGCP Gateway Configuration: CUCM 237
MGCP Gateway Configuration: Cisco IOS Configuration 242
MGCP Gateway: Registration Verification 245
Chapter Summary 246
References 247
Review Questions 247
Chapter 11—Call Routing Components 251
Chapter Objectives 251
Endpoint Addressing 251
Uniform On-Net Dial Plan Example 253
Call Routing 255
Call Routing Table Entries 257
Route Patterns 257
Route-Pattern Examples 259
Digit Analysis 260
Digit Forwarding 264
SCCP Phones: User Input 265
SIP Phones: User Input 266
Type A SIP Phones: No Dial Rules 266
Type A SIP Phones: Dial Rules 267
Type B SIP Phones: No Dial Rules 268
Type B SIP Phones: Dial Rules 269
CUCM Path Selection 269
Path-Selection Elements 270
Path-Selection Configuration 270
Route Group 271
Route List 272
Route Filters 276
Call Classification 278
Chapter Summary 279
References 279
Review Questions 280
Chapter 12—Digit Manipulation 283
Chapter Objectives 283
CUCM Digit Manipulation 284
CUCM Digit Manipulation Overview 284
External Phone Number Mask 287
CUCM Digit Prefix and Stripping 288
CUCM Transformation Masks 291
Translation Patterns 293
Significant Digits 297
Transformation Examples 298
Chapter Summary 300
Review Questions 301
Chapter 13—Calling Privileges 305
Chapter Objectives 305
Calling Privileges 306
Partitions and Calling Search Spaces 307
Time-of-Day Call Routing 319
Client Matter Codes and Forced Authorization Codes 323
Class of Service Approaches 327
911 and Vanity Numbers 331
Private Line Automatic Ringdown 333
Chapter Summary 334
Review Questions 335
Chapter 14—Call Coverage 339
Chapter Objectives 339
Call Coverage 340
Call Hunting 342
Call-Hunting Options and Distribution Algorithms 346
Call-Hunting Flow 348
Call-Hunting Configuration 350
Chapter Summary 361
Review Questions 362
Chapter 15—Media Resources 367
Chapter Objectives 367
Media Resources 367
Media Resource Support 369
Conferencing 374
Cisco Conference Bridge Hardware 376
Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1) 376
Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers) 376
Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT) 377
Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 Series, and 3800 Series Routers) 377
Conferencing Media Resource Configuration 379
Meet-Me Conference Configuration 387
Music on Hold 388
MoH Configuration 391
Annunciator 396
Media Resource Access Control 398
Chapter Summary 402
Review Questions 403
Chapter 16—User Features 407
Chapter Objectives 407
Call Park 407
Call Pickup 411
Call-Pickup Example 411
Group Pickup Example 411
Hold Reversion 414
Do Not Disturb 416
Intercom 418
Call Back 422
Example: Cisco Call Back 422
Barge and Privacy 423
User Web Pages 427
IP Phone Services 429
Guidelines and Tips 429
Chapter Summary 430
Review Questions 431
Chapter 17—Presence-Enabled Speed Dials and Lists 435
Chapter Objectives 435
Presence 436
Presence Support in CUCM 436
Presence Configuration 439
Presence Policies 442
Presence Policy Configuration 446
Chapter Summary 450
References 450
Review Questions 451
Chapter 18—Voice-Mail System Integration 455
Chapter Objectives 455
Cisco Unity Overview 455
Voice-Mail Integration 459
Call Routing to Cisco Unity 461
Outside Calls 461
Subscriber Call Flow 463
Calls Forwarded to Voice Mail 465
Accessing Messages 466
Configuration for Cisco Unity Integration 467
Integrating CUCM with a Cisco Unity Voice-Mail System 471
Creating MWI 472
Adding Voice-Mail Ports 472
Adding a Line Group 473
Adding a Hunt List 475
Adding a Hunt Pilot 476
Configuring a Voice-Mail Pilot 477
Configuring a Voice-Mail Profile 477
Phone Configuration for Voice-Mail Usage 478
Cisco Unity Configuration 479
Cisco Unity Subscriber Configuration 484
Chapter Summary 485
References 486
Review Questions 486
Chapter 19—Cisco Unified Video Advantage 489
Chapter Objectives 489
CUVA Overview 489
CUVA Communication Flows 491
CUCM Configuration 494
CUVA Installation 498
CUVA Verification Tools 500
Chapter Summary 502
References 503
Review Questions 503
Appendix A—Answers to Review Questions 507
TOC, 1587054833, 5/6/2008
Professional certifications have been an important part of the computing industry for many years and will continue to become more important. Many reasons exist for these certifications, but the most popularly cited reason is that of credibility. All other considerations held equal, the certified employee/consultant/job candidate is considered more valuable than one who is not.
The most important aspect of this book is to provide knowledge and skills in unified communications deploying the Cisco Unified Communications Manager (CUCM) product. Another goal of this book is to assist in the Cisco IP Telephony (CIPT) exam, which is part of the Cisco Certified Voice Professional (CCVP) certification. The methods used in this book are designed to help in both your job and the CCVP CIPT exam. This book provides many questions at the end of each chapter to reinforce the chapter content. Additional test preparation software from companies such as SelfTest Software (http://www.selftestsoftware.com) will give you even more test preparation questions to prepare you for exam success.
One key methodology used in this book is to help you discover the exam topics that you need to review in more depth, to help you fully understand and remember those details, and to help you prove to yourself that you have retained your knowledge of those topics. This book does not try to help you pass by memorization it helps you truly learn and understand the topics. The CIPT exam is one of the foundation topics in the CCVP certification, and the knowledge contained within this book is vitally important to consider yourself a trulyskilled Unified Communications (UC) engineer. The book will help you pass the CIPT exam by using the following methods:
This book is designed to be both a general CUCM book and a certification preparation book. This book is intended to provide you with the knowledge required to pass the CCVP CIPT exam.
Why should you want to pass the CCVP CIPT exam? The CIPT test is one of the milestones toward getting CCVP certification. The CCVP could mean a raise, promotion, new job, challenge, success, or recognition; ultimately, however, you get to say what it means to you. Certifications demonstrate that you are serious about continuing the learning process and professional development. In technology, it is impossible to remain at the same level as the technology all around you advances. Engineers must continuously retrain themselves; otherwise, they will find themselves with outdated commodity-based skill sets.
The strategy you use for exam preparation might differ from strategies used by others based on skills, knowledge, experience, and finding the recipe that works best for you. If you have attended the CIPT course, you might take a different approach than someone who learned Cisco Unified Communications Manager on the job. Regardless of the strategy you use or the background you have, this book is designed to help you understand the material so that you can pass the exam.
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