Enter a zip code
(Hardcover)
George Kohlrieser—an international leadership professor, consultant, and veteran hostage negotiator—explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.
More Reviews and RecommendationsGeorge Kohlrieser is an organizational and clinical psychologist. He is professor of leadership and organizational behavior at the International Institute for Management Development (IMD) and a consultant to global organizations around the world.
Reader Rating:
See Detailed Ratings
April 30, 2007: If a dangerous criminal was demanding a one-way ticket to Venezuela as he threatened to blow your brains out, the person you would most want to see coming onto the scene is author George Kohlrieser. A psychologist and veteran hostage negotiator who has diffused explosive situations around the globe, Kohlrieser now applies his knowledge, motivational insights and techniques to the business world. He contends that conflict resolution is not difficult if you understand how human self-esteem operates. The basic negotiating principles he presents may have been noted in other psychology and business management texts, but Kohlrieser's credibility and unique approach give his ideas an added kick. For example, he uses real-life hostage negotiations to illustrate his points. We think you'll find that this whole package is definitely a nonnegotiable demand.