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Written by leading researchers from four continents, this book offers a broad and contemporary assessment of the ways in which gender affects workplace communication and how this in turn influences people's choices, training, opportunities and career development. A range of work situations are considered (including communication within the normal routine, in a crisis or under pressure, and during those occasions important for career development) and examples are sourced from a variety of contexts (including international business, leadership, service work, and computer-mediated communication).
Gender and Communication at Work includes a diversity of theoretical perspectives in order to most successfully map the range of communication strategies, identities and roles which impact upon and are influenced by gender at work.
| 1 | Gender and communication at work : an introduction | 1 |
| 2 | Gendered performance and communication in the employment interview | 19 |
| 3 | The effect of gender on the transfer of interpersonal communication skills training to the workplace | 38 |
| 4 | Women and promotion : the influence of communication style | 50 |
| 5 | Gender issues in workplace groups : effects of gender and communication style on social influence | 69 |
| 6 | Gender and advisor - client communication | 84 |
| 7 | Gender, communication and international business | 95 |
| 8 | Gender, violation and communication at work | 111 |
| 9 | Communication channels and gender structures at work | 129 |
| 10 | Women's work : the language use of call centre representatives | 142 |
| 11 | Putting gender in its place : a case study on constructing speaker identities in a management meeting | 154 |
| 12 | Communication and gender issues in an Italian medical emergency control room : a case study | 166 |
| 13 | Gender, leadership and communication | 183 |
| 14 | 'We don't need another hero!' : organizational storytelling as a vehicle for communicating a female archetype of workplace leadership | 195 |
| 15 | Negotiating while female : research and implications | 211 |
| 16 | Gender and the expression of emotion in organizations | 224 |
| 17 | Gender and electronic discourse in the workplace | 239 |
| 18 | The email gender gap | 250 |
| 19 | Gender and diffusion of email : an organizational perspective | 260 |
| 20 | Gender, group composition and task type in virtual groups | 270 |
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