| Preface | xiii |
| Acknowledgements | xv |
| Chapter 1 | What's It All About? | 1 |
| Summary Activity | 5 |
| Chapter 2 | First Contact | 7 |
| Agency Setting | 7 |
| School Setting | 10 |
| Corporate Setting | 12 |
| Private Practice | 13 |
| Terminating the Initial Contact | 17 |
| Summary Activity | 18 |
| Chapter 3 | Counseling Begins in Earnest | 19 |
| The Physical Setting | 19 |
| Note-Taking | 20 |
| Taping the Counseling Session | 22 |
| Opening the Initial Counseling Session | 24 |
| Greeting the Client | 24 |
| Inviting the Client into the Office | 24 |
| Beginning with a New Client | 25 |
| Opening Subsequent Sessions | 25 |
| Time Management | 26 |
| The Quality of the Counseling Session | 27 |
| Time Efficiency | 28 |
| The Last Five Minutes | 30 |
| Summary Activity | 32 |
| Chapter 4 | Basic Counseling Procedures | 35 |
| Building Trust | 35 |
| Silence | 36 |
| Catharsis | 38 |
| Listening and Decoding | 39 |
| Summary Activity | 40 |
| Chapter 5 | Critical Counseling Procedures | 41 |
| Questioning | 41 |
| Focusing | 47 |
| Confronting | 50 |
| Differing Views | 50 |
| Different Behaviors | 51 |
| Confusion | 53 |
| Contradictions | 53 |
| Tidbits for Consideration | 54 |
| Summary Activity | 57 |
| Chapter 6 | Lifetime Tools to Teach | 59 |
| Decision Making | 59 |
| Communication Skills | 64 |
| Summary Activity | 68 |
| Chapter 7 | Questionable Counseling Procedures | 69 |
| Leading | 69 |
| Giving Advice | 70 |
| Sarcasm | 71 |
| Self-Disclosure | 71 |
| Describing Techniques | 72 |
| Facilitating Awareness | 73 |
| Celebrating Clients | 75 |
| Summary Activity | 76 |
| Chapter 8 | Grammatically Correct versus Effective Counseling | 77 |
| Imperatives | 78 |
| That's who I am | 79 |
| Needs and Wants | 79 |
| Feelings and Thoughts | 000 |
| Guilt | 82 |
| Absolutes | 83 |
| Pronouns | 84 |
| Application to More Effective Counseling | 84 |
| Summary Activity | 85 |
| Chapter 9 | Terminating the Counseling Relationship | 87 |
| Moral and Ethical Aspects | 87 |
| Lack of Progress | 88 |
| Preset Allowable Counseling Sessions | 90 |
| Terminating a Successful Experience | 90 |
| "Cold Turkey" Versus a Weaning Process | 91 |
| Saying "Good-Bye" | 93 |
| Summary Activity | 94 |
| Chapter 10 | "The Melting Pot" versus "The Melange" | 97 |
| The Challenge | 97 |
| Meeting the Challenge | 99 |
| Barriers to Success | 99 |
| A Basic Paradigm | 100 |
| Evaluating Success | 101 |
| Summary Activities | 101 |
| Chapter 11 | Integrating Methodology with the Art of Counseling | 103 |
| The Basic Ingredient | 104 |
| Nature Versus Nurture | 104 |
| Style | 105 |
| Communicating Caring | 106 |
| Summary Activity | 107 |
| Chapter 12 | Taking Care of Yourself | 109 |
| Professional Growth | 109 |
| Supervision | 111 |
| The Self-Critiquing Process | 113 |
| The Necessary Components of Behavioral Objectives | 113 |
| Ethics | 114 |
| Self-Exploration | 115 |
| Mind | 115 |
| Body | 116 |
| Spirit | 117 |
| Measuring Success | 118 |
| Summary Activity | 119 |
| Epilogue | 121 |
| Appendix | 123 |
| References and Resources | 125 |